Issue Twenty

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Resisting Surveillance, Practicing/Imagining the End of Grading

Abstract

We write this piece as a collective of activist students, doctoral teaching fellows, and adjuncts from our home campus of the City University of New York (CUNY) because our varying experiences of surveillance are deeply felt, though profoundly contradictory and asymmetrical. We highlight the deeply rooted, white supremacist, classist, and ableist surveillance practices that have long been in place in higher education in general, tracing the history and legacy of those at CUNY in particular. Our article suggests that grading systems in higher education settings are part of a larger network of surveillance technologies that students and faculty are subjected to and/or enact, reflective of schooling’s place in a “carceral continuum” (Shedd) premised on anti-Blackness and colonialism. We do not believe that grading is something that can be made more fair, just, or anti-racist. To resist surveillance in higher education is to embrace the end of grading. After an overview of these contexts and assertions, we offer a series of reflections, tracing juxtaposing moments where we individually or collectively taught, learned, and/or organized outside/against grading systems. Our experiences emerge from a range of contexts—a campus writing center, CUNY’s Macaulay Honors College, pre- and post-COVID college classrooms, an adjunct-led campus grade-strike campaign, counter-institutional learning and mutual aid spaces—and offer spaces of overlap and divergence. Ultimately, we aim to not just critique but suggest entry points toward the unthinking and undoing of surveillance toward a truly anti-carceral, liberatory university.

Authors’ Note

Participation in crafting this article took different forms. Marianne and Anna initiated this collaboration, invited the other contributors and did the bulk of the work tying it all together. Joaly, Jane, Hailey and Andréa through their individual narratives and edits contribute to shaping the argument; their names are listed in alphabetical order. When citing this article, we ask that you write the names of all the co-authors.

Histories and Legacies of Surveillance at CUNY

We write this piece as a collective of activist students, doctoral teaching fellows, and adjuncts from our home campus of the City University of New York (CUNY) because our varying experiences of surveillance are deeply felt, though profoundly contradictory and asymmetrical. We recognize that we are in a moment when there may be more attention to the presence of surveillance in higher education, given the Black Lives Matter movement and more publicized calls for getting cops off campus, as well as the shift to digital educational technologies during the COVID crisis, many of which surveil students, staff, educators, and community members without their knowledge.

Yet, our own feelings of being policed and surveilled in our schools are only in part digital and are far from new. Recognizing that colleges are spatially grounded—not floating institutions disconnected from the dynamics of power, extraction, exploitation, and resistance of the peoples and places that surround them (Meyerhoff 2019; Baldwin 2021)—we locate our experiences in the specific historical and material contexts of CUNY and New York City. Back in 1969, Black and Puerto Rican student activists and radical accomplices occupied City College at CUNY to demand, among other things, that the then largely white university system more accurately reflect the city’s demography by instituting an Open Admissions policy (Okechukwu 2019; Jordan 1969; Ferguson 2012). These activists won this demand, but as more and more Black and brown students gained entry into CUNY’s four year campuses, carceral and militarized tactics—like surveillance, policing, and push out—became more prominent and sophisticated (Gumbs 2014; Glück et al. 2014). This intensified starting in the early 1990s, when CUNY implemented its own centralized, independent security force authorized to arrest and “use physical and deadly force” (Aptekar, Mullin, and Carroll 2021; Kannan 2019), in a broader city and national context that embraced broken windows policing and mass incarceration (Pagan et al. 2020; Hunter Envoy 2013).

When we walk onto our campuses today, we are subjected to technologies of surveillance so routine and normalized that they risk being taken for granted. We walk through metal detectors and/or flash our college ID cards (Laymon 2014); pass countless “peace officers” (and often NYPD officers) on our way to class; notice cameras that might be taping our every move; navigate convoluted, windowless campus hallways that offer little space to congregate; are enclosed in classrooms where professors or administrations can hover and eavesdrop without consent (Kynard 2016). In fact, in the 2010s, the NYPD engaged in widespread surveillance and infiltration of Muslim students associations in the city, including at CUNY. It had deep and damaging consequences: Muslim students at Brooklyn College reported their distress and fear for their safety, as they were forced to practice a kind of self-surveillance, monitoring their own political and scholarly activities on campus, but also their thoughts and aspirations (Theoharis 2016; Brooklyn College Islamic Society and Muslim Women’s Educational Initiative 2020). Importantly, digital campus surveillance has intensified in recent years, especially during the COVID-19 pandemic. In 2020, for instance, the CUNY Board of Trustees opted to continue a contract with TurnItIn, despite much protest from student and faculty activists due to the program’s well-known surveillance practices (Feathers 2020). But in noting all of these examples above, we specifically want to expand the typical notion of technology as solely digital or as relatively new to suggest that there are more deeply rooted tactics of surveillance that have long been in place in higher education. In doing so, we move beyond dominant approaches in the field of surveillance studies that attend more to “practices as they relate to knowledge about people (often distributed via cyberspace or computer database) than to issues of mobility and space” (Perry 2011, 93).

Our understanding of technologies of surveillance in higher education as multifaceted and expansive draws on educational sociologist Carla Shedd’s notion of “carceral continuum,” which contrasts with more traditional conceptions of the “school to prison pipeline.” Understanding disciplinary technologies of prisons and schooling as profoundly linked rather than discrete, Shedd sees “a nexus of institutions and . . . processes that come together” to produce an individual’s “perceptions and experiences with punishment or punitiveness” (Shedd 2020). Indeed, for Erica Meiners (2007), “As the interlocking relationships between schools and the judicial system increased in the 1990s”—in the K–12 sector as in public universities like CUNY—schools have not only increasingly “resemble[ed] prisons and apply the same disciplinary and surveillance technologies, but they also use the same language, ‘pedagogies,’ and philosophies espoused by prisons and jails” (3). Actors along the carceral continuum, then, include not just police officers and security guards, but also educators and administrators who draw on astoundingly similar technologies of sorting, containment, and silencing (Sojoyner 2016).

Grading, Surveillance, and Their Undoing

In particular, we locate grading systems in higher education contexts within a network of surveillance technologies that students and faculty are subjected to and/or enact. Recent publications drawing on the Foucaultdian panopticon and Deleuze’s notion of “control society” have theorized grades as a technology of surveillance (Johnson 2021; Nemorin 2017; Nieminen 2020). In relation to surveillance, grades are both product—assigned by teachers based on “a complex network of observations and choices”—and process, as “various stakeholders surveil students, teachers, and their respective institutions through grades and grading trends” (Johnson 2021, 56). We too view grading systems as indissociable from higher education’s broader practices of extraction and social control, with a reach beyond the space/time of one course. Grades that land on report cards become markers of worthiness and the basis for the attribution of degree, grant, scholarship, exclusion, punishment, remediation.

At the same time, we explicitly center the inherently racialized and colonial nature of surveillance. In Dark Matters: On the Surveillance of Blackness, Simone Browne (2015) theorizes surveillance through African enslavement and the slave ship, beyond Foucault’s race-evasive, totalizing notion of panopticon. Browne understands surveillance not as “something inaugurated by new technologies,” but “as ongoing”; to do so “insist[s] that we factor in how racism and anti-Blackness undergird and sustain the intersecting of surveillances of our present order” (2015, 8). Indeed, the history and legacy of higher education is inextricable from the transatlantic slave trade (Wilder 2014), indigenous land theft (la paperson 2014; Grande 2018), and research practices such as eugenics premised on the dehumanization of Black, Indigenous, and/or disabled people (Dolmage 2017). These racist, colonial, and ableist foundations in turn inform violent pedagogical practices that often reify, not disrupt, race-class sorting (Kynard 2016)—like grading.

The growing critical literature on grading tells us that grades reflect graders’ biases, too often replicating normative definitions of “good” writing, participation, or comportment contingent on white, cis, straight, middle/upper class, non-disabled, English monolingual ideals (Kynard 2008). As Sojoyner (2016) notes, grading measures “compliance” more than anything else (176), whether “critical thinking” skills, writing ability, or even effort (181–82). In this sense, it is possible to see how the succession of grades (across countless classes and semesters) builds up into a surveillance apparatus that records and cumulatively gauges students’ displayed adherence to fundamentally racist, classist, xenophobic, ableist, sexist, and queerphobic norms.

Our analysis of grading at CUNY, then, explicitly attends to these dynamics, aiming to depart from universalizing, decontextualized approaches to non-traditional grading. For instance, in tracing the longer history and context of non-letter grading, studies often cite liberal arts colleges like Antioch, Hampshire, and St. Johns as examples (Blum 4). Left unsaid is that such colleges are also wealthy, predominantly white, private, and very expensive. (A rare public-school example, Evergreen State, has been undergoing rapid defunding.) In contrast, on CUNY’s predominantly Black and brown campuses, administrations have rarely embraced non-traditional grading practices. Meanwhile, prominent texts around equitable and/or anti-racist assessment often focus on contract/labor-based grading (Elbow 1997; Inoue 2019)—a practice that, we argue, still falls prey to racial-capitalist logics of “contracting.” The idea of student-teacher contracts as a way out of punitive grading practices becomes particularly fraught in light of activists’ work tracing the university’s imbrication in the debt economy (Schirmer et al. 2021), within a broader landscape of public higher education’s racialized austerity.[1] The Debt Collective alerts us to the uncanny resemblance between credit reports (A+/A/A-) and students’ transcripts (A+/A/A-). Schooling socializes students as debtors, who owe work and time to their teachers-creditors (Wozniak 2021). We thus understand labor-based contract models—in which students self-monitor their productivity and owe teachers these records of their labor—as still inevitably reproducing the by-default racist, classist, gendered, and ableist order of the classroom. This contractual relationship disproportionately penalizes sick and disabled and/or working-class students—who have to balance their schoolwork with full-time jobs, parenting/caretaking, managing their own health, and other responsibilities. We miss such complexities through race/class/gender/disability-evasive frameworks of schooling and assessment.

This is also why we hesitate to use the fraught categories of “academic freedom” and/or “rights to privacy” in our critique of surveillance—ideals that have never existed in earnest for many students and staff, given the white supremacist, colonial foundations of US higher education. “Academic freedom” in particular has been leveraged to repress and surveil Black, brown, and/or indigenous, activist scholars (Salaita 2014) and to sponsor research practices premised on racialized surveillance, including in education scholarship (Kynard 2016). Likewise, “the right to privacy” is fundamentally contingent; as Perry (2011) suggests, our tendency to “talk about privacy in bourgeois terms” masks the “racialized practices of surveillance,” most violently targeting Black people, “justified through racial narratives about social disorder, invasion, and moral decay” (86). In this sense, surveillance is material and embodied (Browne 2015); so too are its manifestations in pedagogical practices like grading. Following Perry, we understand surveillance—in this case, as it manifests in the classroom—as more than just stealing and/or storing information about people, and their capacity to comply with regulations and rules. Grading, too, is spatial and material in its power to restrict the minds, bodies, and affect of students, faculty and staff, regulating how we control our bodies, move across space, gather in collective.

Given these dynamics, we do not believe that grading is something that can be made more fair, just, or anti-racist. We see such imagined “remedies” for grading as too often “get[ting] caught in the logic of the [carceral] system itself” (Gilmore 2007, 242). We instead move toward what the abolitionist scholar-activist Ruth Wilson Gilmore (2007) calls “non-reformist reforms”: “changes that, at the end of the day, unravel rather than widen the net of social control through criminalization” (242). With grading as a starting point, our discussions below aim to not just critique but suggest entry points to unthink and undo surveillance toward a truly liberatory university (Reed 2020).

Process, Positionality, and Our Narratives

We offer a series of reflections, juxtaposing moments where we individually or collectively taught and/or learned outside/against grading systems. Writing journal articles won’t undo surveillance. Through narrative, we instead hope to center on-the-ground, lived experiences, as we believe students and faculty already know what we have to share. We foreground our identities as well as our positions/engagements with CUNY, but, importantly, our experiences offer spaces of overlap and divergence. As opposed to a more unidirectional format in which faculty analyze or even appropriate their students’ experiences to theorize about education and learning, we attempt a horizontal approach, where the authors co-shape the argument/story. That said, we don’t overlook the differences among us. The contributors who teach as doctoral student fellows and/or adjuncts—Andréa, Anna, Jane and Marianne—are all white, which is also indicative of the fact that unlike nearly every other campus in the system, The Graduate Center, CUNY, is predominantly white. We recognize the complexity of speaking as teachers, as many faculty push back and strive to make grading less ableist and racist, while others embody white saviorism as they teach mostly Black and brown students. On the other hand, Hailey (also an organizer) who identifies as an East and Southeast Asian USian and Joaly, who identifies as Afro-Caribbean, Afro-Latina(x), and Dominican-American, write as students who have been subjected to grading.

Taken together, these narratives highlight how grades/grading systems are part of a surveillance apparatus deployed in universities to keep students and faculty on check. Anna discusses how her work as a writing tutor, which did not require giving grades, shaped her understanding of students’ thoughts, ideas, and frustrations. Hailey critiques CUNY’s Honors program, which rewards white and privileged students under the guise of grade-based meritocracy, and describes her coalitional work carving out spaces of counter-institutional learning and mutual aid. Jane writes as an adjunct and an organizer about the choice to give all their students As—initially as a response to the early days of the pandemic, and now as a way to reimagine their relationships with students. Joaly writes about grading systems forcing students to perform, apologize and conform. Andréa writes about the fears around giving As systematically and unconditionally to all students: “what will my WPA [writing program administrator] say?” How do precarious employment situations, being financially strapped, caring for children, disabilities impact how adjuncts use grades? Pursuing this reflection, Marianne writes about an adjunct-led collective experiment of refusal of grading and what it revealed about surveillance when a Spring 2020 pledge to withhold grades circulated at CUNY.

Our Narratives

“answer the prompt unambiguously” (Anna)

For the past few years, I’ve been working as a “non-teaching adjunct” at Baruch College’s Writing Center. When the pandemic hit, that was my only teaching job (I’d had hopes to teach something new but with 2,000 adjunct jobs cut prior to the fall, that was no longer an option.) Truthfully, though, I found the work of my “non-teaching” position—which, despite its name, is just as pedagogical as any other adjunct gig—to be somewhat less stressful than classroom-based teaching. Classroom teaching is my passion, but while finishing my own coursework and now my dissertation, having a job with a discrete number of hours and that didn’t leave campus with me felt more feasible. I realize now that the task that I found most stressful about teaching in a more traditional setting was assigning grades—which I found both anxiety-inducing and immensely time consuming—not to be confused with responding to students’ writing or giving them suggestions and connections.

I was especially grateful for the chance to work with students at the Writing Center in spring 2020. In a moment in which everything was uprooted, everyone was dispersed across the city, and a foreboding sense of uncertainty, precarity, and fear followed every CUNY student I knew (to greater and lesser degrees), I appreciated that I could work individually with people at the Writing Center. Even on Zoom, it offered a degree of intimacy and connection with those on campus that had otherwise completely disappeared, for both me and the students.

Through these conversations with Baruch students, I got the sense that many of their professors were quite rigid in their grading, noting on their assignment sheets that they, for instance, never allowed extensions; automatically took off a certain number of points for incorrectly citing something in MLA (even when MLA format was never taught in class itself); vaguely noted that they would penalize for not adopting the correct “professional tone” while writing memos (this was, after all, a business school, but these instructions were often in place as early as first-year writing classes.) Not all professors espoused this kind of pedagogical approaches to writing and assessment, but this sort of rigid, hyper-disciplinary thinking pervades every space on campus, including pedagogical ones.

As one example, recently I was working with an undergrad on a project for a class in the business school; they’d chosen to write about Dubai. It was for an assignment that asked students to do something like evaluate strategies of economic development in a particular region, giving pros and cons. The student argued that Dubai exemplified thoroughly successful economic planning; though its development resulted in displacement, it was ultimately a net positive. I’m no expert on the region, but I do know that Dubai is pretty famous for its devastating inequality. So I asked them: how are you thinking through this? Can we complicate this “net positive” thinking, as it wasn’t a net positive for many in the area? The student completely understood my point, demonstrating in conversation a sharp and in-depth analysis of these complexities, but was wary to bring this into their writing. They were anxious about receiving a good grade on the assignment and so they felt they really needed to embrace a pro-business mindset and answer the prompt unambiguously.

This type of black-and-white analysis was not something overtly required on the paper’s assignment sheet; although this attitude probably stemmed from their professor, it was bigger than that too. This pressure to think and write in these ways pervades the institution’s ethos. This for-profit, all-or-nothing approach to thinking, I think, was why I felt an astounding amount of strain on students to continue to perform at a “standard” level and less leniency with grades than I expected from the part of professors. And this ethos seemed to persist even under COVID: in the semesters after March 2020, I met with an unprecedented number of students on academic probation for failing courses, seeking support drafting appeals against their expulsion (often by having to narrate their own trauma to be read by administrators they’d never met).

But because I was not the one assigning grades for this student, I was able to have this kind of nuanced conversation with the student around form and capitalism that their professor could not. Even in my own teaching, where I explicitly give students a great deal of flexibility to try new and creative things in their writing, it takes time for some of them to feel comfortable submitting assignments that don’t conform to a rigid structure akin to an ideal SAT essay (a structure that high school and even college professors praise them for), because they do not trust that I will not penalize them for it. And why would they? In my own experience as a student, even professors who claim flexible or radical pedagogical approaches, or teach activist texts and content can still fall prey to enacting typical violent modes of student discipline and surveillance.

In a sense, grading—within a network of other carceral pedagogical technologies—surveils student capitalist productivity: whether a student is modeling a properly respectable comportment, linguistic repertoire, and attitude that will supposedly bolster their success once they become full capitalist subjects. In the case of Baruch, grading is in part used to assess which students will continue to uphold Baruch’s remarkable “social mobility index” (currently first in the country, a focal point of Baruch’s advertising and branding), and which would fall short—even if the cause was a family member’s illness or death, managing several jobs as their household’s breadwinner, or navigating a global pandemic—and thus lose their place at the college.

Baruch offers a stark example of how logic of capitalist productivity infuses into grading practices, but this kind of ethos is widely pervasive in higher education. I felt it myself as a stressed-out, neuroatypical early undergraduate student more anxious about following the correct format of an assignment than exploring new ideas. But aside from isolated moments when I experienced ableism (especially before I got formalized accommodations my sophomore year), I rarely felt surveilled, per se, on a day-to-day basis because as a white student at the progressive, wealthy, predominantly white private school I attended, my grade-based anxieties did not have the same structural, deeply racialized resonances as they do for many CUNY students. Interestingly, it is campuses like my former one that are most well-known for embracing non-traditional grading structures (e.g. Hampshire College, Reed College). That the CUNY system—a primarily Black and brown, working-class institution—implicitly sanctions punitive grading practices is no coincidence: its students are also more frequently subjected to punitive modes of surveillance and policing “outside” the classroom as well.

Unsurprisingly, then, I didn’t encounter any students while teaching at Baruch who were taking courses utilizing non-punitive or anti-oppressive modes of grading. In some ways, though, the best aspects of writing center work might offer guidance of what a different mode of being in intellectual community with students could look like: one that is not bound up in a contractual relationship premised on surveillance, but instead is built around dynamic conversation, exploration, curiosity, collaboration.

“to cultivate, to grow, to study, and to imagine other ways-of-being” (Hailey)

From 2016 to 2020, I attended Brooklyn College as part of the Macaulay Honors program––a program that “awards” its members with free tuition, a free laptop, academic advisors, and various other resources. The program, however, primarily determines access to these substantial resources through a “meritocratic” grade-point system that, in practice, has historically privileged already well-served, funded school districts. From its creation in 2001 until 2018, the Macaulay Honors College did not even accept students transferring from community college, highlighting some of the strategic ways that CUNY regulates and maintains internal inequity favoring a select few.[2] Grading as a surveillance apparatus does not merely begin and end within one’s college career, but extends outward, punishing and excluding certain high school districts, students, etc. well before they can even set foot on the campus. White students and—in certain instances often determined by race, gender, class, and immigration status—non-Black students of color have continued to benefit primarily from programs like Macaualay. Responding to this inequity, CUNY for Abolition and Safety, Macaulay Diversity Initiative, and Macaulay Peace Action (2020) wrote in an open letter to the Macaulay administration: “With a CUNY population greater than 75% POC, why is our university wide college honors program 50% white ([as of] 2018)?”

While the program primarily serves white students and non-Black students of color, the material privileges are also felt in the kind of education being afforded compared to their so-called peers at CUNY. In several Macaulay seminars at Brooklyn College aimed at “creating opportunities to learn using New York City’s unique intellectual, professional and cultural capital” (“New York City Advantages” n.d.), professors would assign projects that had students photographing, interviewing, and studying Brooklyn residents without their consent. It is no wonder, then, that an institutionally designated student space––both physically (as an exclusive lounge for honors students) and intellectually (specialized curricula)––in which access is determined by grading rooted in anti-Black, sexist, classist, ableist, and queerphobic terms––would support students and faculty who most conform to ideals of exceptionalism, elitism, and individualism.[3]

In contradistinction to the institutional spaces of learning, relaxing, and socializing are spaces on campus, both forged, cared for, and tended to by students, workers, faculty, and various other members of the CUNY community. These spaces are never permanent as the University constantly lays siege to them via defunding, school police, surveillance, and more. The Brooklyn College Student Union, Free CUNY!, and the Kingsborough Community College Urban Farm were all groups and spaces I was a part of that practiced a kind of learning that was full of care. Study in these spaces is not motivated by an individualistic desire to achieve high grades but out of a shared commitment to each other and our communities. Through shared study we are able to collectively create zines and teach-ins on austerity, school policing, CUNY movement history, and more.[4]

The Kingsborough Community College urban farm, a space which itself was hyper-policed and surveilled, often utilized post-work conversations to discuss the conditions of the farm as a space of work and study under an anti-Black administration. Even whilst providing and tending to resources meant to counter the inherently racist, sexist, and violently policed neighborhoods where food apartheid required a more attentive and thoughtful gardening practice, the urban farm at Kingsborough had to carry out its work whilst also defending and preserving the farm space from CUNY policing and surveillance practices at every turn. Educators on the farm would intentionally and carefully grow vegetables like okra, callaloo, collards, and more that were not commonly or typically consumed in white East Coast cultures and their dietary preferences. The food growing practices on the Kingsborough farm were intentional, strategic, and sought to undermine a wider city struggle inflected and informed by the policing practices that continue to shape neighborhoods, communities, and their borders that are constantly being re-configured to align and oblige white tastes, desires, and ways of life. Yet, those intentional and careful practices were also consistently undermined from within, unable to grow and cultivate a space where policing could not pervasively extend. Today, the farm workers have not been re-hired, the farm budget cut and barren, and the community college is currently advertising for “volunteers” to work on the farm for free, to carry out an agricultural politic and practice that does not serve the interests of the people—but the interests of the university. Regardless, there remains now more than ever a need for spaces like the urban farm to cultivate, to grow, to study, and to imagine other ways of being beyond the terms by which the university determines the most feasible, productive, or worthwhile.

“a pressure-free environment” (Jane)

One of the first things I noticed when I started teaching as an adjunct in the fall of 2018 was the power imbalance in the classroom. It’s an uncomfortable feeling—especially since I had gotten my bachelor’s degree from the same institution in the summer of 2017, so the students in my classroom had been my peers just a year earlier. As professors—even as adjuncts—we are generally able to set the rules, expectations, norms, and culture of our classes, and to be as strict or as lenient as we want with grading. That means we hold tremendous power over students’ lives, material conditions, and futures, whether we want to or not.

In March 2020, when the pandemic was at its peak in New York City and classes had been abruptly shifted online amid much anxiety and confusion, a group of undergraduate and graduate students and adjuncts from the activist group Free CUNY—which works for an anti-racist, tuition-free public university—met to discuss strategies for challenging strict grading and surveillance practices. An undergraduate student, sarah g, came up with a name for the most widely embraced proposal: “A for All.” An article (Goldberg et al. 2020) and an FAQ (2020) reinforced the campaign.

Grading is the primary mechanism through which our power is enforced, so when I threw out my rigid points-based grading system and embraced A for All, I thought it would take the edge off of the power imbalance I felt as a faculty member. I was surprised to be wrong about that, and to realize that I still held the same power in the classroom, because many students don’t trust that I am serious about A for All. In fact, they are right to be wary, because I could still change the grading scheme midway through the semester, even though it’s written into the syllabus. I know I would never do this, but how do they know that?

Still, I found A for All to be a big improvement over traditional grading. There are different ways to approach A for All. The way I use it, I give points for class participation, and students who earn enough points get an A+ grade, which at Queens College still counts as a 4.0 for GPA purposes. I also track attendance, not to punish students who miss class but to make sure I follow up with them to offer extra support. It’s still surveillance, but hopefully it loses some of its power when there are no real-world punitive consequences.

For students, A for All releases them from stress and anxiety and opens them up to learning and engaging creatively on their own terms. After the end of the spring 2021 semester I asked students to email me their impressions of A for All grading. Their comments emphasized the “pressure free environment” (all quotes used with permission):

    • A for All provides a pressure free environment allowing students to worry less and therefore can focus better even more on schoolwork.

I think the A for All policy takes a lot of pressure off. I didn’t think oh I’m gonna get an A I don’t need to try. I actually thought about my answers and did the readings not just look for answers to make sure I would get a good grade it made it less nerve-racking. I thought oh I’m never gonna get back anything back from this Professor because we are all getting As but it wasn’t like that. I got work back in a timely manner and I wasn’t focused on the grade so I really analyzed the feedback and I think that was new for me and really helps.

Honestly one thing I really think which was completely different in this class from all other classes is that when you know that you don’t have to study just for the sake of grade and you can actually use your energy to just learn new things in the lectures, the pressure less environment allows us to be a lot more creative.

A for All was also good for me. The pandemic chaos of the spring 2020 semester was followed by a fall semester of family crisis for me, just as I was teaching a new course for the first time and using a new online platform. A for All grading became a way to not only show grace to students—many of whom were struggling with similar family crises, unforgiving job schedules, and the strains of online learning—but to also extend that grace to myself. A for All gave me confidence that my personal crisis and any constraints it put on my teaching would at least have no impact on financial aid, degree completion, or future opportunities for students.

For these reasons, I especially encourage adjuncts to use A for All as a way to simultaneously resist the pressures that the system places on us and to act in solidarity with students. Practicing A for All also helps to avoid negative student evaluations and conflicts over harsh grading that can be used as pretexts to “non-reappoint” contingent faculty. And with A for All, students have no reason to cheat or to make up excuses for missing class, so as contingent faculty we can let go of our anxieties around that.

Despite the many advantages of A for All, it seems like adjuncts often resist it more than full-time faculty do. Are we using our power over students to compensate for our low pay and undignified treatment by the administration (and sometimes by our full-time colleagues)? Could it be that adjuncts feel a need to show that we are just as academically and pedagogically qualified as full-time faculty, and harsh grading becomes a weapon to prove our rigor, or a way to be taken seriously by students and colleagues? Given the white supremacist and patriarchal nature of the academy, BIPOC faculty, especially women, are more likely to face challenges to their authority by peers and students who question their professionalism and competence (Gutiérrez y Muhs et al. 2012)—as well as increased institutional surveillance (particularly in the case of Black women faculty members; see Kynard 2016)—and thus may face extra barriers in adopting counter-institutional pedagogies. As a rank-and-file activist in the faculty and staff union, I am often unsure of the best way to address these concerns with colleagues. If a faculty member is using overly harsh grading practices or otherwise acting against student interests, can we convince them of the importance of solidarity with students as we defend their rights as workers to teach how they want? How do we step in when student rights and faculty rights collide?

Mostly I try to use my own experience as a model and (hopefully) as inspiration for colleagues interested in trying A for All grading. For the spring 2021 semester, I was finally able to develop a more deliberate and organized approach to teaching within the A for All framework. With no need to stress out about deadlines or grades, I can consistently respond to student work with individualized comments, often in the form of questions, designed to encourage critical reflection and draw students into a conversation. When students don’t do the work, I reach out and ask if there is anything I can do to support them in getting back on track. This kind of individualized attention takes time, and I am able to do it because I am teaching only one class with 25–30 students and do not currently have to hustle multiple jobs to survive.

I have also been fortunate to feel supported in my decision to use A for All. I am completely open about my grading framework. I describe it in my syllabus and have even managed to post it on the course registration system. In an online teaching workshop, the instructor gave me positive feedback on the A for All description in my draft syllabus. At least one student review on the ratemyprofessors.com website references my A for All grading, and a student evaluation mentioned it in a comment. No one has raised objections. I do not plan on going back to a regular grading system. A for All is here to stay.

“to be open and vulnerable to get sympathy from professors” (Joaly)

During the Spring 2020 semester, as the pandemic crept in, colleges all over the world uprooted and changed to an online, distanced learning. I exhaled deeply when one of my professors (Jane) announced that everyone in the class would be receiving an A in the course. This was the first time I even heard that this was possible. But I could not fully relax, as only one of five classes that I was taking that semester would be doing this.

In Fall 2020, none of my professors came up with an innovative grading system. In our return to normalcy, the looming 11:59pm deadlines made their return. I remember one night coming home from my job as an “essential worker” and sitting down to do an assignment. Juggling 18 credits in one term and working a full-time job meant that I was always cutting it close to deadlines. I had two options: (1) turn in work that I was not happy with, but that would be on time or (2) turn in the assignment late, but that would at least be something good, something I would be proud to submit. I decided to turn it in late, 66 minutes late to be exact.

The next morning I woke up to an email: “This is late. It was due by 11:59PM. This was turned in at 1:06AM. Future assignments submitted late will not be accepted.” A short email, but one that made my heart sink. I remember reading the email heartbroken, defeated. More than ever I realized my mistakes were on full display. My professors could see me accessing the website in the middle of the night, the only time I could get work done some days. They could see me turning in work at odd hours. I told myself, “if it’s a minute late, don’t even bother; they could see the timestamp.” This type of surveillance not only made me feel anxious, but also made me wonder how this data could impact my grades. I found myself wanting to explain and apologize to professors for emailing or submitting late at night. I had to be open and vulnerable to get sympathy from professors. Some were understanding, offering extensions and reassurance, while others expressed sympathy but not any tangible support or leniency. It reminded me that at its core, higher education centered grades and productivity, not students and learning. My experience was that professors do not trust students to self-manage or have discipline, therefore we needed strict deadlines, tests, rubrics, and filler assignments to prove we were engaged. Even if it meant that the quality of our assignments were reduced and that authentic learning was not happening.

Even before the COVID-19 pandemic, many of my classes felt like a performance. I had mastered the art of skimming through scholarly text to be able to regurgitate just enough information to write a response paper or to score participation points for the day. I found myself giving hollow responses to my classmates on discussion boards or writing assignments and curating work that I thought my professors would like. For a long time, this hindered my voice as a student. I didn’t have room to be creative, to make mistakes, to experiment, or to challenge myself academically. Every class and assignment felt make-or-break. Experimenting academically was a risk—a risk that if not accepted by the professor meant that I could receive a poor grade in the course, potentially affecting my academic standing and financial aid. At this point, academia was about producing, not about learning or understanding. Universal grading systems imply that every student is the same. That every student has the same amount of time, resources, or interests. Rigid grading systems reinforce unhealthy classroom power dynamics and gender biases, and punish students, especially students of color, for not conforming to oppressive academic standards. It leaves little space for creativity, mistakes, and healthy student-teacher relationships that are fostered on trust and mentorship and not on power and punishment.

It wasn’t until I became an Urban Studies student, a branch of the School of Social Science at Queens College, that I was able to take courses with professors who promoted my individuality as a student and allowed me to take positive risks in my writing and research. Through addressing rigid grading policies and academic policing, we’ll be taking great leaps in making higher education more accessible and valuable to students.

“With one search result he could see the average grades in my classroom” (Andréa)

5/19/21

My heart is beating out of my chest. 28 A+s. What happens if my Writing Program Administrator, who has already shown that her politics don’t align with mine, calls me out? Asks me for data to support this decision? Asks me for student work, proof that the students deserve these grades? My stomach is in a knot.

“Your grades have been posted successfully”

What if the compliance people come after me? Who even sees how grades are entered? I don’t know the process. It’s not transparent.

Fluttering my lips holy shit this is a major act of defiance against the institution that pays me to research what I want. They pay me, but they don’t pay me enough, it’s basically an honorarium so they can keep filling classrooms and taking tuition from students.

As always, I’m ready to fight, like Bri said, I feel the tension in my body.

I’m submitting grades the second day after the semester ends. This is a calculated decision, a choice not to submit on the first day because it could look suspicious to whoever is watching. But if someone’s watching should I have pushed it to the end of the grading period to seem less suspect?

————
I started giving As to every student in 2016 after my first semester teaching (so this now marks five years and nine semesters later) because subjective grading quickly made no sense— who am I to wield this power over students especially when my disabilities and pregnancies started affecting my capacity to show up bi-weekly and stick to a strict schedule?

As an adjunct, even with my disabilities, I still have class privilege and whiteness so I’ve felt “safer” to go against the grading criteria set out by the institution. But it never feels completely safe. I was close with the first WPA I worked with; when we were trying to build a case for my hybrid course (pre-COVID), he compiled grades from across the First Year Writing courses to see if there was a significant difference between students who attended in person and online. What stuck with me was the fact that a data grab of grades by the WPA was possible. With one search result he could see the average grades in my classroom.

So now I’m nervous and defiant. I turn in different syllabi to the department than the ones I teach. My syllabi are surveilled. Even sharing this in an article feels dangerous—co-optable by the institution at best, grounds expulsion/firing at worst. The meta onion peel layers of academic surveillance. I use citations in my syllabus to ground my decision in the event someone questions me. Feeling increasingly paranoid about the consequences of giving all of my students an A, I reached out to Anna to see if she had any citable sources on resisting/abolishing/getting rid of grades. It was serendipitous when she shared the collective piece A for All because I felt both connected to other CUNY adjuncts and had something concrete to hand to an administrator if I were called out. I cited “A for All” (Goldberg et al. 2020) in my grading policy section because I believe what it outlines and so I have a framework to point to.
This is the first semester I gave all A+s. The students asked for them, wanted to do extra for A+s and I said no, you deserve them regardless. And then we realized A+s can be reparative on a GPA making it the only acceptable grade.

“as you normally would” (Marianne)

In May 2020, faculty at CUNY collectively attempted to disrupt final grade submission. Until that point, uploading my grades at the end of each term had seemed both inevitable and dull. My well-intentioned pedagogical attempts to decenter grading over the course of the semester seemed always limited by the fact that eventually I still had to submit final grades. It was something I did on my own; it marked the end of my teaching work. The grade withholding campaign taught me there was so much more at stake. It helped me see final grades as yet another mechanism that keeps students, staff, and faculty in check, and thus a potential pressure point to disrupt the administration’s austerity plans.

The word was out that CUNY was about to lay off hundreds, maybe thousands, of adjuncts. The City, Hunter, Staten Island, and Queens College administrations announced drastic budget cuts under the pretext of an anticipated enrollment drop combined with decreased state funding. Brooklyn College’s president asked all department chairs to prepare for 25% cuts in budget and identify which courses to cancel by May 5 (Sandoval 2020). At John Jay College, the provost told faculty to prepare for $21 to $55 million in cuts and to lay off 40% of the faculty (Pereira 2020). Both the scale (millions of dollars and thousands of adjuncts) and the narrative justifying these drastic cuts (“we are going through a crisis”) was reminiscent of the 1970s. This orchestrated defunding of an institution that primarily serves Black and brown working class students, therefore, was not unprecedented.

On May 1st, backed into a corner, 120 students, faculty, and staff participated in a town hall hosted by Rank and File Action (RAFA, a collective of union members), and the idea of a collective withholding of grades emerged (Rank and File Action 2020b). Rank-and-file union members then drafted a resolution calling on all CUNY faculty to withhold grades. Unsurprisingly, union leadership condemned the initiative, and voted it down during a May 11 special Delegate Assembly (PSC-CUNY 2020). But especially in light of the recent Santa Cruz graduate students’ strike—the idea of organizing a wildcat campaign to withhold grades gained steam. This possibility proved disruptive enough to worry college admins. The day following the Delegate Assembly, in a move that seemed intended to undermine a possible grade strike, CUNY postponed sending adjuncts reappointment letters. Instead of May 15—the date initially agreed on during contract negotiations—adjuncts would now have to wait until May 29 to know whether they would be reappointed (Bowen 2020b). This seemingly innocuous calendar modification was perverse in its effects. Grades were due on May 28. This sudden delay meant that adjuncts would learn about their employment status for the Fall, only after the submission date for the grades. The same day, faculty at Brooklyn College received an email from the Provost outlining step-by-step instructions to submit grades (Lopes and O’Reilly 2020), detailing the credit/non credit grading policy,[5] and reminding faculty that grades were due “no later than” the 28th.

The denunciation and pressure from both the union leadership and college administration made me feel upset and at times demoralized. But as some comrades pointed out, they also signaled that something about this tactic was potentially impactful.

On May 15, RAFA hosted another town hall, and soon after sent faculty an “urgent call to action to defend jobs at CUNY”:

we are organizing a university-wide grade strike to tell the administration that we will not accept one single layoff, furlough, or non-reappointment of any faculty or staff . . . To make such a strike successful we will need the support of the vast majority of the CUNY faculty, and so [RAFA] has created . . . [a] pledge [tiny.cc/s20cunygradeaction] ask[ing]every teaching faculty member at CUNY [to] withhold grades until at least May 28, the last day to submit grades for many classes… If we reach the minimum threshold of 70 percent of the faculty, we pledge to withhold grades further until management agrees to negotiate for the reinstatement of all faculty and staff, or as long as is needed. (Rank and File Action 2020c)

Over the following days, rank-and-file activists engaged in discussion with students and colleagues at the registrar and bursar offices. We talked about grades a lot, but not like we do in pedagogy-oriented discussions that usually focus on learning. We sought to learn more about what grades do after we turn them in. We asked how grades dictate student loan repayment and visa status, and limit or allow access to courses, majors, scholarships, and services like advisement or transfer planning. This moment laid bare for us that grades are instrumental to the system of selection, ranking, and exclusion on campus.[6]

The pledge circulated, and faculty signed on. There was even outside media coverage (Dunn 2020; Hoff 2020). On May 21, Brooklyn College’s union chapter adopted a resolution calling for all faculty to hold on to their grades until the very last day (Davis 2020). A few days later RAFA (2020d) sent a list of demands to all College Presidents, Chancellor Felix V. Matos Rodriguez, Mayor Bill de Blasio, and Governor Andrew Cuomo: “Enough is Enough: We Demand the Reinstatement of all Faculty and the Repeal of any Future Tuition Hikes or Student Fee Increases.” The action was gaining momentum: it received support from the Freedom Socialist Party (Rank and File Action 2020f) and Graduate Workers of Columbia (Rank and File Action 2020e), RAFA released an FAQ about grade withholding (2020a), and students created a solidarity pledge to support the action (Free CUNY! 2020).

As we continued to gather signatures, college administrators and the union leadership doubled down on scare tactics to undermine the collective efforts around the grade withholding. On May 26, the union president sent an email to “update [members] on the fast-developing union actions this week,” urging them to denounce the grading action: “the PSC opposes any call for faculty to submit their spring semester grades after the deadlines set by the colleges. Any request you may receive to submit grades after they are due has not been authorized by the union. The PSC recommends that all part-time and full-time faculty submit their grades by the established date, as you normally would” (Bowen 2020a). This email’s explicit call to proceed “normally” felt out of tune, as there was little sense of normalcy in a moment where thousands of adjuncts were about to be laid off. But beyond this, it helped me consider grade submission under a different light. This end-of-the-semester ritual I used to treat as a mundane, bureaucratic task turned out to be key to the surveillance of faculty, students and staff. Every day of that final week, I received an email from the Registrar with a personalized message and an attached “grade submission report”’ informing me of the number of days left to submit. These emails put us on notice: CUNYfirst is watching you. However, I do not want to give the false impression that we were up against some kind of high-tech big brother apparatus. Surveillance was not an add-on technological layer the admin deployed at the eleventh hour. It was there from the start; it was embedded in the very practice of the grade submission. CUNY is not a well-oiled machine enacting NSA-like surveillance. Surveillance is operationalized through institutional procedures of ranking and documentation like grade submission.

A few hours after the union president’s message, the Brooklyn College Registrar invited all teaching faculty to virtual office hours “to assist faculty members who are having difficulties submitting grades” (2020). The same day, the Provost sent a warning to all faculty: “Now that the spring semester is over, you must submit your grades on or before this Thursday, May 28. This year, more than ever, students are anxious about grades. Not turning in grades on time harms students’ financial aid and their ability to register for the courses they need. Additionally, students cannot graduate or complete applications for graduate school without their grades. Please submit your grades as soon as possible” (Lopes 2020). It’s pretty hard to know the extent to which faculty bought into the guilt-inducing messaging. But in their efforts to pit students against faculty, these emails helped me understand grade submission as a mechanism to divide faculty from students: the administration relies on the submission of grades to keep everyone under control.

How do faculty act in solidarity with students when their relations are mediated by the looming assignment of final grades, which hovers over all our classroom interactions? How do we subvert and eventually get rid of grades, not only through our classroom practices throughout the semester, but also at the end of it? Can we imagine different end points to our courses—outdoor gatherings, online celebrations, honoring collective growth?

In ten days, about 800 faculty had signed onto the pledge—much less than the 70% needed to begin an actual grade strike and withhold grades past the submission deadline, but nonetheless a remarkable number. Collectives like Queens College Adjuncts Unite and #CutCovidNotCUNY invited faculty to participate in last-minute grade submission parties on Zoom, attempting to turn an anti-climactic moment into a celebration of our collective power, a demonstration of what might have been. In the end, there were too few of us, our demands were not met, and, ultimately, about 3,000 adjunct faculty and staff were laid off. Yet the campaign showed that what seemed inevitable could in fact be challenged.

Conclusion

In seeing our narratives together, we are struck by just how rigid typical modes of assessment and learning feel. Drawing on the work of abolitionist writer-organizer Mariame Kaba (2021), we recognize that unthinking these processes might feel like an impossibility, just as with other carceral technologies—policing, prisons. We have never known a school without grading. To create one, we must build on already-existing practices of teaching, learning and organizing that center student and faculty liberation, as it is cultivated through everyday pedagogies, actions, and refusals (Grande 2018). The stories we tell here are only examples of the multitude of ways students and teachers fight grade-based surveillance: through uplifting counter-institutional modes of thinking and creating in classrooms; collectively interrogating the racist and colonial underpinnings of higher education and possibilities of resistance; sharing information about which courses and campus spaces offer refuge and resources for dissent and those to avoid; and centering the material needs of the staff, students, precarious faculty, and of the community members off campus. In these ways, advocating for the end of grading forces us to confront a wide range of questions, not only about learning, but also about the function colleges play for our communities. We are pushed to reimagine the purpose of schooling as not simply a means of race-class sorting, but a vehicle for creativity and social change.

The day-to-day pedagogies and actions of comrades at CUNY and beyond inspire us to move forward in this work. We are emboldened to publicly advocate for grading practices that have actively been denounced by the institution because of the longer and continued genealogy of organizing at CUNY and beyond, knowing that we are part of a larger community and legacy of counter-institutional organizing, even when the stakes were literally life or death. We think of the many other radical adjuncts, staff, and students who have organized before us and into the present—from the Black and Puerto Rican student activists at the front lines of the Open Admissions struggle, to the numerous modes of organizing that emerged to combat racialized dispossession at CUNY in light of the COVID-19 pandemic.

As students and/or contingent faculty, we know that writing this article may make us vulnerable to scrutiny from campus authorities. We note this not to artificially promote our work’s value or evoke pity, but to emphasize that these topics have real-life, material implications for us; because our precarity tells us that this institution is not made for us, and motivates us to demand not small, incremental piecemeal reforms but big changes. We write together, then, not to celebrate our own accomplishments but to articulate a common intention and find strength in community with another. We see this article as a form of collective accountability, a public commitment to continuing to imagine and practice toward an anti-carceral education that’s not just free of racialized surveillance but is a site of collective liberation.

Notes

[1] Beyond debt, many scholars have traced how the neoliberal university has increasingly emulated the for-profit sector by embracing market logics of competition and austerity, as manifested through adjunctification, skyrocketing tuition, the popularization of pedagogical approaches centered on “standards,” cutting support programs like mental-health care and food pantries, corporate partnerships and donors, and the regional and global expansion of campus real estate (Bousquet 2008; Baldwin 2021; Reed 2020). Such shifts sharply target Black, brown, working-class, and/or disabled students and staff (Chatterjee and Maira 2014; Dolmage 2017; Okechukwu 2019; Rice-Evans 2020).

[2] As part of a “pilot program” Macaulay Honors College accepted 18 students from Bronx Community College and Manhattan Community College (Jaschik 2018).

[3] The anti-Black racism is documented by Jesi Taylor Cruz in the May 17, 2017 article “A Seat in the Honors Academy,” which is no longer available in Excelsior, a Brooklyn College publication. It is archived online here.

[4] Can be found on Instagram @freecuny.

[5] A March 30 Board of Trustee resolution had introduced a Credit/No Credit policy where students had the option to leave their Spring 2020 out of the calculation of their GPA.

[6] Of course, many more lessons and reflections (about many more things than grading and surveillance) emerged from this campaign, but they do not belong to this article!

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About the Authors

Joaly Burgos (she/her) is a recent graduate of Queens College where she earned a bachelor’s degree in Urban Studies and Planning. She is currently pursuing a master’s in Urban Affairs also at Queens College.

Jane Guskin (she/they) is an adjunct instructor in Urban and Labor Studies at Queens College and a PhD student in sociology at the Graduate Center, CUNY. Jane is a delegate representing Queens College in the PSC-CUNY union and is active in CUNY-wide rank-and-file antiracist and anticolonial worker organizing.

Hailey Lam (she/they) is a recent graduate of the Graduate Center, CUNY, where they earned their MA in Liberal Studies, and Brooklyn College, where they earned a bachelor’s degree in English and Political Science.

Marianne Madoré (she/her) is pursuing a PhD in sociology at the Graduate Center, CUNY, and teaches undergrad courses at Brooklyn College and John Jay College.

Andréa Stella (she/her) is a white neuroqueer mother and PhD student in composition and rhetoric at the Graduate Center. She teaches Writing for Engineering at City College of New York and researches ways to weave access and abolitionist pedagogies into STS writing classrooms.

Anna Zeemont (she/her) is a PhD candidate in English at the Graduate Center, where she studies composition and rhetoric with a concentration in American Studies. She’s also a Fellow at the GC’s Teaching & Learning Center and has taught and worked in multiple capacities across the CUNY system.

Toward Abolishing Online Proctoring: Counter-Narratives, Deep Change, and Pedagogies of Educational Dignity

Abstract

A future with ubiquitous academic surveillance is not sealed, not yet. In this essay, I discuss how online proctoring companies sell their technology with stories inspired by the edtech imaginary. Higher education institutions, in turn, often repeat these narratives, as evidenced by the ways institutions frame the technology as neutral, convenient tools for facilitating assessments. I propose a possible path toward abolishing online proctoring by authoring counter-narratives. I identify two spaces for constructing counter-narratives. First, we can apply a cognitive perspective to policy implementation to shift individual educators’ understanding of online proctoring through dissonance-producing institutional resources. Second, we can build collective partnerships between administrators, staff, faculty, and students to achieve deep change in our assessment practices. This potential path forward is guided by dual commitments: to reject online proctoring and the intersectional harms endured by students forced to use the technology; and to uproot the underlying pedagogies of policing and punishment that support online proctoring and replace them with pedagogies of educational dignity. I end my essay with a call to adopt an abolitionist approach to ridding education of online proctoring. By exercising abolitionist principles of refusal and care, along with a rejection of reform as an acceptable middle ground, we can move closer to creating the kinds of learning environments and relationships that cultivate students’ educational dignity.

The story of online proctoring is difficult to disentangle from surveillance and policing. Companies with names like Honorlock and Respondus Monitor conjure images of a patriarchal panopticon. Then there’s Proctortrack’s origin story. The chief technology officer for Verificient Technologies, the company that developed Proctortrack, arrived at the idea for the online proctoring technology after working on a Transportation Security Administration (TSA) project that included searching video footage for facial expressions deemed abnormal (Singer 2015). A version of the TSA’s security theater, online proctoring is further evidence of Sasha Costanza-Chock’s observation that “The same cisnormative, racist, and ableist approach that is used to train the models of the millimeter wave scanners [used by the TSA] is now being used to develop AI in nearly every domain” (2020, 5). I worry that the mechanized dehumanization experienced by individuals from nondominant groups at airport security is now being normalized in education due to online proctoring.

The attempts to make prejudiced technology prosaic are facilitated by online proctoring companies and their commitment to an edtech imaginary and its powerful storytelling. Audrey Watters describes the edtech imaginary as a collection of “stories we invent to explain the necessity of technology, the promises of technology; the stories we use to describe how we got here and where we are headed” (2020). Read the statements from online proctoring CEOs and the claims made by companies on their websites, and you can see the edtech imaginary at work. Online proctoring is supposedly necessary because, in the words of ProctorU’s CEO, without it, cheating will increase and pose “a severe threat to all higher education’” (Feathers and Rose 2020). The hollowness of the edtech imaginary is further illustrated in the diminishing story sold by Proctorio. Beginning in January 2019, the company promised institutions their “software eliminates human error [and] bias” (Proctorio 2019). The company’s homepage declared their software’s impressive capability until April 2021. On April 19, 2021, the Federal Trade Commission warned companies not to claim their algorithms can erase bias (Jillson 2021). Within days Proctorio’s promise of unbiased technology shrank to “Our software attempts to remove human bias and error” (Proctorio 2021). Visit the company website today, and you will find the edited sentence has disappeared. The edtech imaginary features many such revisionist narrators.

I want to consider the other elements of the edtech imaginary described by Watters: how we got here and where we might go. I’m trying to understand how institutions and people in power too often come to believe edtech’s glossy narratives about the past, present, and future. I’m also searching for the sites where we can share our counter-narratives. Alongside counter-narratives, I’m seeking ways we might uproot the pedagogies of policing and punishment that make online proctoring possible and replace them with pedagogies of educational dignity.

Educational dignity is critical for enacting a just present and future (Espinoza and Vossoughi 2014; Espinoza et al. 2020). Educational dignity is “the multifaceted sense of a person’s value generated via substantive intra- and inter-personal learning experiences that recognize and cultivate one’s mind, humanity, and potential” (Espinoza et al. 2020, 326). Online proctoring and its shallow definitions of learning are incompatible with educational dignity because of the technology’s hostility toward every individual forced beneath a webcam’s glare. The technology can harden internalized oppression, especially for nondominant students (Bali 2021), through its built-in racism and ableism. Further, online proctoring positions educators as police officers and students as criminals, straining inter-personal learning experiences. Online proctoring, I should note, is not the sole source of negative intra-personal and inter-personal learning experiences. Acknowledging its encoded opposition to educational dignity, however, can encourage us to view its abolishment as a part of a larger project to help educators develop and practice pedagogies of educational dignity.

I turn now to possible ways of conducting that larger project. I will review the institutionalization of online proctoring; describe the importance of how institutional resources frame online proctoring; offer a case for how to create deep change in the ways educators understand online proctoring and its alternatives; and conclude with a call to take an abolitionist approach to ridding online proctoring from education.

A future with ubiquitous academic surveillance is not sealed, not yet.

How Did We Get Here?

The critiques of online proctoring are numerous. Online proctoring replicates inadequate assessment methods (Leafstadt 2017). Online proctoring can exacerbate a student’s anxiety, particularly a student with high anxiety (Woldeab and Brothen 2019), which in turn can have a negative impact on students’ ability to demonstrate their learning (Eyler 2018). Online proctoring technology is racist (Feathers 2021; Swauger 2020); ableist (Brown 2020; Zhu 2021); and it invades students’ privacy (Cahn et al. 2020; Germain 2020). Put another way, online proctoring not only reinforces ineffective, harmful pedagogies; it’s also a deeply unethical technology.

Joining these critiques are the thousands of students who have documented and shared their experiences with online proctoring:

I know that I’m going to have to try a couple times before the camera recognizes me…I have a light beaming into my eyes for the entire exam…That’s hard when you’re actively trying not to look away, which could make it look like you’re cheating…[The software] is just not accurate. So I don’t know if it’s seeing things that aren’t there because of the pigment of my skin.
—Femi Yemi-Ese, student at the University of Texas at Austin (quoted in Caplan-Bricker 2021)

I’ve despised using this software…. On one occasion, I was “flagged” for movement and obscuring my eyes. I have trichotillomania triggered by my anxiety, which is why my hand was near my face. Explaining this to my professor was nightmarish.
—Bea, student at Tarrant County College (quoted in Retta 2020)

It’s really cruel to have students come to class and expect to learn, and then treat them, essentially, like criminals and make them install programs that look for all their information and force them to give tours of their home.
—Anonymous, student at the University of Washington (quoted in Hipolito 2020)

The chorus of student criticism has apparently not done enough to slow institutions and faculty from deploying the technology against students. For example, Proctorio’s CEO claimed his company helped to proctor 25 million exams at 1,000 institutions in 2020 (Harwell 2020).

To help to explain the growth of such an apparently toxic technology, it’s important to note that institutional use of online proctoring predates the coronavirus pandemic. The existing institutional knowledge and resource infrastructure, combined with the coronavirus pandemic’s demands for quick and cheap solutions to complex teaching and learning problems, meant online proctoring could take root farther and faster than might otherwise have been the case. The upheaval also presented educational technology companies an opportunity to activate the edtech imaginary and present themselves as partners ready and able to assist institutions’ pivot to remote emergency teaching. In some cases, non-online proctoring companies joined together with online proctoring companies, marketing their wares directly to educators for free (Top Hat 2020). The companies’ beneficence can be understood as an attempt to deepen their connections to institutions as well as to circumscribe what we imagine when we envision online learning and its possibilities.

Once a technology becomes well-established at an institution, it can be difficult to uproot (Arthur 1994). As a consequence of the pandemic, institutions have made substantial financial investments in online proctoring technology. The University of California at Santa Cruz, for instance, spent $200,000 for online proctoring in 2020–2021, and the institution’s leadership plans to continue to fund online proctoring (Harwood 2021). In addition to the monetary cost, institutions and their employees incurred a labor cost, too. Staff members had to learn how to use and support the technology. Faculty who decided to use the technology learned enough to do so, or they may have relied on staff and graduate students to troubleshoot technical problems, which meant any staff member or graduate student called upon to troubleshoot must have known how to fix the problems, and if not, they may have turned to the companies themselves for help. And finally, students, who rarely have a say in the matter, learned how to use the technology if they wanted to pass a class.

The money and labor sunk into online proctoring moves the institution, its employees, and its students further down the online proctoring path in a process of increasing returns (Pierson 2000) and software sedimentation (Weller 2020) so that change is difficult to contemplate let alone implement. As we’ve seen, the edtech imaginary is invested in software sedimentation. In response to criticism, online proctoring CEOs have promised friendlier interfaces and faster loading times (Deighton 2021), design “upgrades” presumably meant to make online proctoring more acceptable and ready for further sedimentation.

Another sedimentation tactic used by online proctoring’s defenders is to argue students have long been surveilled (Global Silicon Valley 2021). Since surveilling students is not new, these advocates observe, then contemporary warnings about academic surveillance are unfair. I read this argument as an attempt to make online proctoring more palatable—and thus more profitable—by conflating the technology with in-person proctoring. However, online proctoring is invasive in ways in-person proctoring is not (Fitzgerald 2021).

An in-person proctor does not demand to view a student’s bedroom. An in-person proctor is not an unflinching gaze trained to interpret students’ behavior through the singular lens of suspicion. When online proctoring executives and other adherents of online proctoring collapse the differences between in-person and online proctoring, they are reaching into the edtech imaginary. The story that emerges is a history of assessment practices meant to make their technology appear to be an uncontroversial extension of how students have always completed homework, quizzes, and tests. Do not trust online proctoring companies to be credible narrators. Their business depends on selling a specific tale of how we got here and where we should be going, and if nothing else, their public relations version of education history should be met with profound skepticism.

Elsewhere, online proctoring has been equated with older online learning technologies like “poorly recorded video lectures [and] inactive LMS discussion boards” (Selwyn et al. 2021, 13). I am concerned about the ways the edtech imaginary is succeeding to shape the discourse and frame online proctoring as a misunderstood, humdrum technology. I do not want racist, ableist academic surveillance to be a practice educators and students shrug off as an unfortunate but necessary part of learning. I do agree with Selwyn et al. (2021) that online proctoring demands we “develop counter-narratives that push back against the imagining of public education as simply a ‘tech issue’” (14). Where and how these counter-narratives emerge is an urgent question.

From Neutrality to Dissonance

Before exploring online proctoring counter-narratives, I want to consider how higher education institutions normalize online proctoring. Of 100 randomly selected US and Canadian college and university websites chosen from a sample of 2,155, “none took a critical stance toward proctoring tools or addressed the ethics of student surveillance” (Kimmons and Veletsianos 2021). Official institutional policy appears to treat online proctoring tools as neutral educational technology. The finding is perhaps unsurprising. While exceptions do exist (e.g., “Proctoring and Equity” from the Center for Innovative Teaching and Learning at Indiana University Bloomington), institutions that have invested money and labor into bringing online proctoring to campus may be hesitant or unwilling to criticize the same technology on public-facing websites. Neutrality is therefore a strategic choice. And because education is politics (Nieto 1999; Shor & Freire 1987), neutrality is a political choice too, one that aligns institutions with online proctoring companies.

Disrupting this neutrality becomes even more difficult because educators and institutions, perhaps unaware of the technology’s harms, often provide students with guiding language written by the online proctoring companies themselves. For example, Respondus Monitor offers instructors a template titled “Using LockDown Browser and a Webcam for Online Exams,” which instructors can copy and paste into a syllabus (Respondus n.d.). The syllabus template suggests to students that they “[t]ake the exam in a well-lit room and avoid backlighting, such as sitting with your back to a window” (Respondus n.d.). Missing from this recommendation and others like it is the reason why students must be in a well-lit room, sometimes having to resort to shining a bright light directly into their faces (Chin 2021): because many online proctoring companies use facial recognition technology. Not only do these technologies struggle to detect dark skin (Simonite 2019), they are built using biased datasets, leading to racialization and dehumanization (Stevens and Keyes 2021).

Online proctoring companies also shape the perception of their harmful technology at the institutional level. Just as individual educators might depend on the companies for ways to describe to students how to use the technology, so too do institutional how-to resources and websites. Institutional support pages are too often little more than hyperlinks to help guides and video tutorials created by the companies. In addition, an institutional resource page might repackage a company’s recommendations to students, such as one example when the Respondus Monitor syllabus language about lighting reappears on an institutional resource page warning students, “You may need to add more lighting to your workspace when using Respondus Monitor to ensure the program can recognize your face during the assessment” (Northwestern University n.d.). Once more, the reason why students need to add more lighting is glaringly absent. Online proctoring companies can continue to control the narrative about their technology as long as institutional resource pages are indistinguishable from the frequently asked questions websites produced by online proctoring companies. Thus, online proctoring companies have succeeded in making their technology appear benign by attempting to collapse the distinct differences between in-person and online proctoring. Companies have also benefited from instructors and institutions who frame the technology as neutral, often parroting company copy on syllabi and how-to webpages.

Taking lessons from a cognitive approach to learning and policy implementation can help explain why changing people’s understanding about online proctoring might be especially hard when the technology is presented in such a way that its functionality appears both commonplace and unambiguously advantageous.

We draw on prior knowledge and existing beliefs when interpreting new information (Bransford, Brown, and Cocking 2000). A problem arises because “New ideas either are understood as familiar ones, without sufficient attention to aspects that diverge from the familiar, or are integrated without restructuring of existing knowledge and beliefs, resulting in piecemeal changes in existing practice” (Spillane et al. 2002, 398). What does this mean for educators encountering online proctoring for the first (or fifth) time? When neutral or positive language masks the technology’s harms, then online proctoring can appear not to be so much a new idea but instead a logical, if imperfect, extension of an educator’s existing beliefs and practices.

That online proctoring can either be an outgrowth of, or seem an outgrowth of, existing beliefs and practices is evidence of a larger problem: the beliefs and practices themselves. Pedagogies of policing and punishment are the soil sustaining online proctoring. It’s not enough to weed out online proctoring. Instead, what we could use is a controlled burn.

To light a fire that removes online proctoring from higher education, start by revising institutional websites and resources to explicitly name and describe online proctoring’s harms. These revisions—these counter-narratives—need to produce cognitive dissonance in educators in order to disrupt the narrative of online proctoring as a necessary, innocuous technology. This dissonance can force educators to confront both the technology itself and the underlying beliefs about learning that help educators rationalize deploying academic surveillance against their students. A goal is to help educators “recognize an existing model as problematic and, then, to focus resources and support on attempts to make sense of the novel idea, restructuring existing beliefs and knowledge” (Spillane et al. 2002, 418). In other words, sparking a shift in a person’s thinking begins with illuminating the ways online proctoring is a problem both as a technical solution and as a pedagogical practice. A dissonance-producing institutional resource about online proctoring might look like Figure 1:

A hypothetical institution webpage introduces educators to online proctoring. The upper left of the page contains a quote from an anonymous student that reads: “‘It’s really cruel to have students come to class and expect to learn, and then treat them, essentially, like criminals and make them install programs that look for all their information and force them to give tours of their home.’” The upper right of the page contains an image of a camera's lens. The middle of the page contains the words: “Online proctoring is racist, ableist, and privacy-invading.” Beneath these words, appears a quote which reads: “‘If we understand teaching as consisting primarily of social relationships and as a political commitment rather than a technical activity, then it is unquestionable that what educators need to pay most attention to are their own growth and transformation and the lives, realities and dreams of their students.’ - Sonia Nieto”. Beneath the quote from Sonia Nieto appears the words: “How might we abandon pedagogies of policing and commit to pedagogies of educational dignity for ourselves and our students?” followed by a bullet-pointed list with the items: “Embrace a more holistic view of learning. Develop authentic assessments. Adopt ungrading practices. Foster partnerships between administrators, staff, faculty, and students.” At the page's bottom, two sentences read: “Read more about the harms of online proctoring and how to transition away from the technology.” and “Make an appointment with the Center for Teaching and Learning, an instructional designer, and/or an educational technologist.” The word “References” is at the bottom of the page, followed by two references. The first citation is: Hipolito, Matthew. 2020. “‘Going Through Your Things’: Remote Proctoring Software ‘Demeaning’ and ‘Cruel,’ Students Say.” The Daily, October 29, 2020. https://www.dailyuw.com/news/article_8b14f13e-197a-11eb-8730-c7459eeb446a.html. The second citation is: Nieto, Sonia. 1999. The Light in Their Eyes: Creating Multicultural Learning Communities. New York: Teachers College Press.
Figure 1. A hypothetical institutional webpage that uses a critical framing when introducing educators to online proctoring.

I recognize it’s unlikely the above resource will be adopted by institutions of higher education across the land. So I have another suggestion. Before providing a reader with installation directions and other troubleshooting tips, which is what many institutional resources do, the resource could prompt an educator to reflect on the technology and its effects by asking:

  • Do you believe students with dark skin should have to shine a bright light on their faces to be recognized as having a face by the online proctoring technology?
  • Do you believe diabetic students should be too afraid to check their blood sugar levels or eat a snack for fear of being labeled suspicious by the online proctoring technology?
  • Do you believe students should allow a stranger to have remote access to their personal computer?
  • Would you want to show a stranger your office or bedroom before an exam begins or while taking an exam?
  • Is your pedagogy founded on distrust, policing, and punishment?

Institutional resources about online proctoring may appear to play a seemingly small role in the larger conversation about the technology and its impacts on teaching and learning. However, understanding the resources as a vehicle the edtech imaginary uses to influence teaching and teachers themselves emphasizes the need to attend to how the resources frame online proctoring. Institutional resources about online proctoring can be understood as a policy technology—a technology about technology, if you will—or a means designed to implement policy. Other policy technologies include curricula and assessments (Spillane et al. 2019). The problem with institutional resources adopting a neutral or positive framing of online proctoring is thus twofold. First, as previously discussed, uncritical resources can produce, reinforce, and normalize academic surveillance and pedagogies of distrust, policing, and punishment by being assimilated into educators’ preexisting beliefs and practices.

A second damaging consequence exists. When an educator’s pedagogy is pushed toward policing and punishment, practices enabled in part by uncritical resources, their sense of themselves as a teacher risks being corrupted. Here Stephen Ball’s observation that “we do not do policy, policy does us” (2015, 307) helps to articulate why focusing on the resources’ language is so important. Because if our pedagogy is an outgrowth of our identities as educators, and policy shapes our sense of self, then a pedagogy of punishment wants us to become punishers. The policy “does us” by defining who we can be as teachers and who our students can be as learners. Recall a student forced to submit to online proctoring felt like a criminal because the technology positions students as inherently suspicious. And if a policy of online proctoring transforms students into criminals, then it turns teachers into police officers—and cops, I believe, should be banned from campuses.

A Story of Reform

Overcoming online proctoring and the pedagogies that maintain its use might begin with the individual, but we improve the chances of abolishing the technology when we join together to unlearn harmful pedagogies and replace them with pedagogies of educational dignity. To grow pedagogies of educational dignity, we can couple a cognitive approach to policy implementation with a stance toward learning as a fundamentally social experience (Lave and Wenger 1991; Vygotsky 1978). Many educators concerned about online proctoring have realized the social nature of learning by organizing events to learn with and from one another. Examples of collective meaning making include the Teach-In #AgainstSurveillance (Gray 2020) and the #AnnotateEdTech events (Logan and Caines 2021). These online gatherings, while vital for building community and solidarity, may nonetheless struggle to bring about the systemic change at institutions many of us seek.

To accomplish change at scale—a favorite word, I know, of the edtech imaginary—the movement against online proctoring can address the depth of educators’ beliefs and practices; the sustainability of changes over time; the spread of changes throughout an institution; and a shift in ownership over the new ideas from external to internal sources (Coburn 2003). Remember that changing an individual’s understanding requires resources and support (Spillane et al. 2002). Combine these additional resources and support with the elements for achieving deep change at scale (Coburn 2003), and the project of ridding online proctoring from campuses appears daunting.

Nonetheless, we can turn to the efforts of a coalition of administrators and staff at the University of Michigan-Dearborn for an example of institutional change at scale. In March 2020, the University shifted to remote emergency teaching. At the same time, the Office of the Provost and deans decided to publicly oppose online proctoring, and though the administrators did not ban the technology, they did strongly recommend faculty not use it (Silverman et al. 2021). In the months that followed, the staff at the Hub for Teaching and Learning Resources (the Hub) worked to implement the reform through a combination of depth, sustainability, spread, and shift (Coburn 2003). See Table 1 for how the University tried to accomplish the different dimensions of reform implementation.

Dimension of Reform Implementation How Administrators and the Hub’s Staff at the University of Michigan-Dearborn Tried to Accomplish the Dimension of Reform Implementation
Depth

Changes to educators’ beliefs, educators’ interactions with students, and educators’ pedagogies.

  • provided individual consultations to faculty new to online teaching.
  • assisted faculty to develop authentic assessments.
  • hosted a virtual guest speaker, an expert in authentic assessments with a speciality in the STEM disciplines.
  • organized multiple faculty development programs throughout the year.
Sustainability

A long-term commitment to nurturing educators’ development over time.

  • hired two additional instructional designers on two-year contracts.
  • hired graders to aid faculty in high-enrollment courses to grade and provide feedback on more time-intensive authentic assessments.
Spread

The diffusion of reform-related pedagogical principles within a course, department, and institution.

  • provided individual or group email responses from the Hub, the Office of Digital Education, and the Office of the Provost with a consistent message that the decision to avoid online proctoring was due to student privacy and equity concerns.
  • Silverman et al. (2021) acknowledge communications with faculty “could have been better wrapped into a cohesive, campus-wide message” (121) to improve spread.
Shift

Ownership of the reform transitions from an external reform to an internal reform with authority for maintaining the change left to groups and individuals.

  • Silverman et al. (2021) recommend designing experiences to “develop a shared critical digital literacy between instructors and students by discussing the ethical problems associated with remote proctoring and building a shared understanding of academic integrity in the digital age” (126).
Table 1. Applying Coburn’s (2003) concept of scale to the University of Michigan-Deaborn’s approach to shifting educators’ beliefs and practices regarding online proctoring.

We need counter-narratives. However, a strategy for abolishing online proctoring built only on counter-narratives risks ceding the terms of the debate to those set by the online proctoring companies. For this reason, we also need stories that aren’t defined solely in opposition to the likes of online proctoring CEOs and the edtech imaginary they’re entranced by. The coalition against online proctoring that emerged at the University of Michigan-Dearborn is an instructive example of one such alternative narrative, a story of how we might achieve deep change by developing a partnership organization founded on relationships (Logan 2020). What started as co-authoring a counter-narrative about online proctoring at the University became, over time, a new narrative about partnerships between administrators, staff, faculty, and students to develop equitable, authentic assessments.[1]

The example set by the University of Michigan-Dearborn demonstrates that when administrators offer support and financial resources to reimagine teaching and learning, trusting staff and faculty along the way, resistance to and refusal of online proctoring can generate a community that rejects pedagogies of policing and embraces people and our immutable educational dignity.

Where Might We Go from Here?

The future of online proctoring is still being written. Appealing to institutions’ and students’ fears, online proctoring CEOs tell their tales of worthless coronavirus diplomas (Harwell 2020) tarnishing an institution’s brand and raising questions about a student’s employability. The narrative belongs to the larger playbook drawn up by the corporate education movement and its vision of learning as human capital development (Williamson 2017). I believe learning cannot be reduced to a datapoint to be quantified, a credential to be protected at all costs.

Online proctoring companies possess a paltry view of education that produces and reinforces pedagogies of punishment. When confronted with the intersectional damages inflicted upon students by their technology, online proctoring companies insist their products are necessary, claiming the technology is an engine of equity (Norris 2021). Yet as Chris Gilliard argues, “A better remote proctoring system isn’t on the way—it can’t be—because they are all built on the same faulty and invasive ideas…about pedagogy, surveillance, and control” (@hypervisible, April 6, 2021).

Online proctoring is not like in-person proctoring. Online proctoring is not like a badly lit lecture video or an underused discussion board. Online proctoring is a manifestation of what Ruha Benjamin calls the New Jim Code, or “the employment of new technologies that reflect and reproduce existing inequities but that are promoted and perceived as more objective or progressive than the discriminatory systems of a previous era” (2019, 5–6). When institutions and educators frame online proctoring with market-based stories and their boogeymen, they risk being duped by online proctoring companies and their unreliable narrators selling dubious promises of objectivity and equity as evidence the technology works. In contrast, when the story of online proctoring is framed as the instantiation of the New Jim Code and its racist, ableist surveillance, then those who experience the technology’s inequities—students—emerge as trustworthy narrators with heartbreaking accounts of the humiliations they’ve had to endure. Their stories should be part of the evidence we use as we seek to rid online proctoring from schools.

Including online proctoring as part of the New Jim Code offers another possibility: that of the abolitionist imaginary. Abolitionist practices, suggested sava saheli singh (Pasquini 2021), can be a generative source of imagination, politics, organizing, and action in the struggle against online proctoring and other problematic educational technologies. Abolitionism’s emphasis on refusal alongside care and collectivity (Kaba 2021), for example, is essential if we are to develop pedagogies of educational dignity.

In addition, the fight against online proctoring takes on greater urgency when we understand online proctoring as the latest example of white supremaist surveillance technologies designed and deployed to police and punish. Like previous racializing information technologies used to surveil and control people (Browne 2015), online proctoring’s harms are experienced disproportionately by Black people as well as other nondominant populations. This longview of online proctoring is vital, for as Bettina Love notes, “An ahistorical understanding of oppression leads folx to believe that quick fixes to the system, such as more surveillance, more testing, and more punishment, will solve the issues of injustice and inequality” (2019, 92). It also means adopting the abolitionist stance that reform, even at the scale accomplished by the University of Michigan-Dearborn, cannot be where the story of online proctoring ends.

If the story of online proctoring is to end in freedom, we can start by telling counter-narratives and fashioning new narratives altogether. I am hopeful these stories will include accounts of honest institutional resources and websites. Of administrators who abandon online proctoring, despite paying for its false promises, and invest instead in providing support and funding for faculty and staff to develop authentic assessments. And I am hopeful we will share stories of lasting partnerships between educators and students, coalitions that accomplish deep change and grow pedagogies of educational dignity.

Notes

[1] An emphasis on authentic assessment is an essential element for building pedagogies of educational dignity. Authentic assessments are characterized by self-reflection and collaboration with others (Conrad and Openo 2018). Prioritizing self-reflection and embracing individuals’ genuine, complex selves can support educational dignity through intra-personal learning. Authentic assessment can also help students experience educational dignity through its frequent use of learning with and from other people, a crucial design choice upon which educational dignity relies (Espinoza et al. 2020).

References

Arthur, W. Brian. 1994. Increasing Returns and Path Dependence in the Economy. Ann Arbor: University of Michigan Press.

Bali, Maha. 2021. “On Proctoring & Internalized Oppression #AgainstSurveillance.” Reflecting Allowed, March 13, 2021. https://blog.mahabali.me/educational-technology-2/on-proctoring-internalized-oppression-againstsurveillance/.

Ball, Stephen. 2015. “What Is Policy? 21 Years Later: Reflections on the Possibilities of Policy Research.” Discourse: Studies in the Cultural Politics of Education 36, no. 3: 306–313. https://doi.org/10.1080/01596306.2015.1015279.

Benjamin, Ruha. 2019. Race After Technology: Abolitionist Tools for the New Jim Code. Cambridge, UK: Polity.

Bransford, John, Brown, Ann, and Rodney Cocking, eds. 2000. How People Learn: Brain, Mind, Experience, and School. Washington, DC: National Academy Press.

Brown, Lydia X. Z. 2020. “How Automated Test Proctoring Software Discriminates Against Disabled Students.” Center for Democracy and Technology, November 16, 2020. https://cdt.org/insights/how-automated-test-proctoring-software-discriminates-against-disabled-students/.

Browne, Simone. 2015. Dark Matters: On the Surveillance of Blackness. Durham: Duke University Press.

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About the Author

Charles Logan is a PhD student in learning sciences at Northwestern University. A former high school English teacher and university educational technologist, his research interests include critical digital pedagogy, co-authoring counter-narratives to oppose sociotechnical and edtech imaginaries, and designing learning experiences to support educational dignity. He is on Twitter @charleswlogan.

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Back Doors, Trap Doors, and Fourth-Party Deals: How You End up with Harmful Academic Surveillance Technology on Your Campus without Even Knowing

Abstract

In this paper we describe fourth-party vendor relationships between remote proctoring tools and other companies in higher education with a specific focus on the remote proctoring company Proctorio. We unpack the problematic nature of such relationships in general but note that they are exacerbated when dealing with technologies as harmful as remote proctoring. Fourth-party relationships are particularly troublesome because those who work at institutions of higher learning are often unaware of their existence or can do little to impact or change them. We present a “harm index” reviewing literature around the harms of remote proctoring systems. We describe the nature of different types of fourth-party relationships and perform a content analysis of the partnerships listed on Proctorio’s website. We use an autoethnographic approach to share our experience as instructional designers, at an institution which has taken steps to limit the use of remote proctoring, and of attempting (and succeeding) to get the fourth-party integration of Proctorio removed from our learning management system’s integration with McGraw Hill Connect. The paper concludes with a discussion of the discourse and rhetoric used to rationalize this harmful technology, and our recommendations for how institutions might exert more control over fourth-party integrations with harmful surveillance technology.

Introduction

The year is 2026, and Regional State University (RSU) has bounced back from the enrollment woes that resulted from the COVID-19 pandemic of 2020 and 2021. After intensive faculty development efforts during the pandemic, the majority of instructors on campus became skilled online instructors. RSU set itself apart during the pandemic by rejecting remote proctoring systems by issuing several strong recommendations against such tools to their faculty and offering faculty development opportunities around authentic assessments. RSU was featured in several national news articles for their stance on remote proctoring and celebrated for their attention to student privacy. New students were attracted to RSU because of its reputation for having strong online programs and also because of RSU’s commitment to student privacy and authentic assessments.

Aisha is a new student who specifically came to RSU because of its reputation for providing an excellent education with a personal touch. She had a friend, a year older than her, who had ended up at one of the for-profit online education schools and was routinely subjected to various forms of invasive surveillance. So, when Aisha’s math professor told the class that they would be using a remote proctoring system for some of their homework assignments she was a little put off. She knew the school did not have an official ban on such technologies but she had read the news articles and the Provost’s and the President’s statements advocating for student privacy. She tried to talk to her professor and asked specific questions about what data would be collected and how long it would be held but the professor only directed her to a long “terms of service” and privacy policy that was hard to understand. She decides to bite the bullet and just use the technology for this one class.

On her first attempt to use the technology she has to pass an identity check using facial recognition. She keeps getting an error that the software cannot detect her face and decides to call RSU’s technology help desk to see what the problem might be but no one there seems to know about this software. They ask her how she got access to this system and in tracing her steps she mentions that she started by clicking a link in the Learning Management System (LMS). So they transfer her to Summer, an administrator of the LMS. Summer tells Aisha that though she got to this proctoring system through the LMS that the school does not have any administrative access to this remote proctoring system and cannot help her in any way—that she will need to contact the remote proctoring company’s help line.

Little does Aisha know that Summer is a student privacy advocate and is shocked to hear that some students are being subjected to a remote proctoring system. Summer begins the process of trying to figure out what is going on but while waiting to hear back from the customer support rep at the math homework system she sees that RSU is in the national news—headline: “RSU Student Humiliated.” The article features Aisha who is recounting her experience with the remote proctoring company’s help line that Summer referred her to, and it just sounds horrible. They asked Aisha to jump through various hoops including shining a light on her face and even asked her to remove her hijab. Matters are made worse when a week later the proctoring company suffers a major data breach potentially exposing a massive amount of student data on the dark web. Summer is at a complete loss for what to do. Protecting student privacy is part of her job, but the company violating students’ privacy has no real relationship or accountability to RSU. She finds a clause buried in the university’s contract with the math homework system saying that they consider the contract to be binding for themselves but also for any partnerships that they enter into. Summer wonders if this means that the math homework company is legally responsible for the remote proctoring company—even so, it sure feels like the damage to student trust will fall back on the university.

The story above is a semi-fictional speculative account of potential harms that can come from fourth-party vendor relationships, in which outside companies partner with one another with little oversight by the educational institution. Ross (2017) explains how “speculative methods are particularly important for the study and analysis of digital education because of its rapidly changing nature, and the need to anticipate potential ‘unintended consequences’ of such rapid changes.” We based this story on real events that we experienced in our own professional context and the documented experiences of other students, faculty, and staff, which are reviewed in our remote proctoring Harm Index (Table 2). In this paper we will define fourth-party vendor relationships and investigate how the harms of remote proctoring technology are particularly pernicious in the context of a fourth-party deal.

We describe the nature of different types of fourth-party relationships with a focus on the remote proctoring company Proctorio’s partnerships. Our decision to focus on Proctorio is due to our practical experience working with the product through an integration with McGraw Hill Connect, a program that provides electronic textbooks and other learning materials. This paper adds to the larger body of literature that takes a critical view of educational technologies, in that these technologies often act as “mechanisms of economic capture, surveillance, and control” (Paris et al. 2021) and often work against the core pedagogical goals of educational institutions. In that institutions of higher education have a responsibility to treat students’ data responsibly and monitor the data privacy practices of vendors with access to student data, we suggest that fourth-party partnerships obstruct educational institutions’ regular oversight of student information.

Methodologies

Literature review

As remote proctoring technologies are relatively new and knowledge about them and their harms is rapidly evolving, the literature we have reviewed includes not just scholarly works but also news stories, especially accounts from students who have been exposed to remote proctoring technology in educational settings. Because we aim to define and detail the harms of these technologies, both generally and in the context of fourth-party deals, we found it necessary to focus on literature by and about students, faculty, and staff who had been negatively impacted by these technologies.

Content analysis

Our methodology includes content analysis of Proctorio’s website, help documentation, and publicly available information about their partnerships with other education technology companies (Hsieh and Shannon 2005). We analyze these materials to understand the nature of the relationships between Proctorio and its partner companies. The appendix outlines the documents analyzed in our content analysis.

Authoethnography

We use collaborative autoethnography to analyze our experience identifying the existence of a fourth-party surveillance company operating on our university campus, and requesting that the third party restrict the fourth-party from working with our campus users (faculty and students). Autoethnography is a method used to systematically analyze and interpret personal experiences (Ellis, Adams, and Bochner 2011). Collaborative autoethnography enables researchers to work together to combine their shared and personal narratives to make meaning out of experiences (Chang, Ngunjiri, and Hernandez 2016). Our collaborative ethnography was constructed using alternating personal narratives, in which we engage in critical reflection on the experience of identifying and ultimately removing a fourth-party proctoring service from the campus where they are both employed as instructional designers. Our perspective is one of current instructional design and educational technology professionals in higher education, employed at University of Michigan–Dearborn (a small, undergraduate-focused campus of the U of M). Both of us were already opposed to remote proctoring for the reasons detailed in Table 2 before the events in our autoethnography unfolded and had participated in public conversation about the harms of remote proctoring on social media. We additionally co-authored a peer-reviewed paper with colleagues about authentic assessment as an alternative to remote proctoring and issued a press release with Fight for the Future about the paper and expressing our difficulties with the McGraw Hill partnership with Proctorio. These experiences shape our narrative in that we likely had more prior knowledge of the harms of remote proctoring and the potential roadblocks to removing it from our campus. As our narrative will show, the process was complex, frustrating, and time-consuming despite our prior knowledge and preparation.

Defining the Fourth-Party Relationship

Three circles show a kind of venn diagram. Circle 1 is labeled Originating Party (1st and 2nd party): Institution and Direct Constituents - Students/Faculty/Public. Circle 2 is overlapping with Circle 1 and is labeled The 3rd Party - Outsourced Vendors. The overlap between these two circles is meant to show their relationship and reads Contract negotiated by institution; support staff from institution. Circle 3 is positioned under Circle 2 and is overlapping Circle 2. The overlap between these two is meant to show their relationship and reads Contract negotiated between vendors. In the lower left of the image there is text that reads Lack of relationship between Originating Party and 4th Party(ies) with a large arrow pointing to the lack of overlap in circles between Circle 1 and Circle 3
Figure 1. Diagram of fourth party relationships.

Third party services are common in the educational technology industry. For example, instead of building a platform on which to administer online courses, a university will often contract with a company to provide a Learning Management System (LMS). The company hosts and maintains the software, and the university pays a fee to use it. A fourth-party relationship comes about when vendor A, with whom the institution has an established relationship, partners with vendor B with whom the institution does not have an established relationship (Aldoriso 2020). Language can be confusing here because the vendor may refer to the partners as their third-party partners. This is because they see themselves as the originating party. However, this is an erasure of the institution as the originating party.

This kind of vendor relationship in higher education is a problematic one in that it is once removed from a direct contractual relationship with the higher education institution. Contracts and or user agreements with institutions may simply note that external services may be offered through Vendor A’s product, but the use of Vendor B’s product is governed by Vendor B’s terms of use. Note that these clauses are general, referring to a hypothetical Vendor B, rather than a specific one. For example, McGraw Hill Education’s terms of use states,

The Products may contain links or connections to third-party websites, services, or other technology provided by third parties that are not owned or controlled by us (“Third-Party Services”). When you access Third-Party Services, you accept that there are risks in doing so, and that we are not responsible for such risks. A Third-Party Service may include or be accompanied by a separate service, license, privacy policy, or other agreement (“Third-Party Agreement”), in which case that Third-Party Service is provided solely under the terms of that separate Third-Party Agreement. (McGraw Hill Education 2020)

Here, we see McGraw Hill (a third party to the university) referring to other services as a third party. This is confusing because what they refer to as a third party in these terms of use is the same as what we refer to in this paper as a fourth party because we recognize the university as the originating party. Even though McGraw Hill’s “third parties” (fourth parties to the university) are yet unknown to the user, McGraw Hill has already absolved itself of responsibility for these products. While it is entirely possible that in the process of using an add on (such as a Proctorio to McGraw Hill) the user will have to accept the fourth parties terms of use, it is only the end user (likely a faculty member or student) that comes in contact with those terms, rather than a representative of the institution with expertise in learning technology and student data privacy.

Fourth-party partnerships almost always introduce a new feature or functionality to the third-party product. Depending on the product and where any particular individual exists in the university hierarchy, new features from this relationship may be perceived as desirable or neutral (Gogia 2021). However, these partnerships merit increased suspicion when the fourth-party product does not have an obvious connection to the third-party product, or does not have an educational value. While such spurious partnerships could be viewed as simple money-making opportunities, these relationships can have dangerous implications when they involve problematic technologies that have a history of harming students, such as remote proctoring, because these technologies make their way into classrooms with little institutional input or support.

Jones et al. (2020) argue that institutions of higher education are examples of “information fiduciaries” (Balkin 2016), meaning that they have a particular obligation to treat the data of their primary stakeholders (students) responsibly. Fourth-party agreements constitute a threat to educational institutions’ responsibility to their students in terms of data privacy because, as we describe above, they expose students and their information to technologies that may harm their students or operate with bias.

Doorways Between Companies and Institutions

There are many examples of university maintained systems that allow for the possibility of integration with third-party or fourth-party vendors. For example, Google Apps for Education allow for various integrations with their suite of tools and Zoom has a marketplace where vendors can be allowed to offer integrations. One common option for a university-maintained Learning Management System (LMS) has long been the possibility to use plug-ins, and more recently the Learn Tools Interoperability (LTI) protocol (Severance, Hanss, and Hardin 2010), for integrating tools. There is an important distinction between a “true” fourth-party partnership and an integration option with a university maintained system. In instances where there is a possibility for integration, a university has some direct influence to work with the vendor to negotiate and navigate university policies around such integrations; for instance data privacy or procurement protocols. In some way (either by a dedicated employee or by a university committee) the university works directly with the vendor. This is different from fourth-party relationships which are inherently relationships between vendors which bypass the university entirely. It is also important to note that these kinds of integrations can actually act as the mechanism through which fourth-party vendors can come in; considering that once a third party is integrated that third party can then easily partner with a fourth party.

Relationships between a third-party and a fourth-party vendor can vary widely depending on the business partnership but ultimately these relationships act as doors into the institution. Just as there are many different types of doors: french doors, sliding doors, split doors; which can be in multiple states (open, closed, ajar), there are many different kinds of relationships between third- and fourth-party vendors. It is important to understand these relationships as they can deeply alter the power dynamics that are at play. Below are several relevant examples of relationships that can apply to partnerships between educational technology companies:

    • Integration Possibility – an option for two technologies to work together when an institution has separate agreements with both of them. Often a precursor to a fourth -party integration but not necessarily a fourth-party integration in and of itself.
    • Free – the third party offers the fourth-party service or product for free within their system.
    • Freemium – the third party offers some basic functions of the fourth party’s service or product for free with an option to pay for more advanced features. The free product in the Freemium model may not be totally free for the user—they may “pay” using an alternative currency known as “mind share,” or the “development of awareness for the provider’s brand and the consideration for purchase of future commercial products and services” (Pujol 2010). The free version, while a product or service in itself priced at $0, also serves as a type of marketing device for the paid product.
    • Resell – the third party offers the fourth party’s service or product at a cost. The cost can be charged to the institution, but is also frequently placed on the student.

Identifying the Doors: A Content Analysis of Proctorio’s Fourth-Party Partnerships

The remote proctoring company Proctorio lists a number of partnerships with other companies on its website, which are all presented under the category of “assessment platforms.” Our content analysis of these partnerships is summarized in Table 1 and details of the sites reviewed can be found in the Appendix.

Partner Nature of relationship to Proctorio (free, freemium, resell, integration) How partner defines their business (assessment, learning) Pricing for students/institutions How partner describes what Proctorio does
TopHat Student Resell – Top Hat resells Proctorio by directly charging students Active Learning Platform Each student pays $30 for access to TopHat Pro and then $10 per course for access to Proctorio “Partnership ensures higher education institutions transitioning to remote teaching can preserve the integrity of their tests and exams.”
McGraw Hill Connect Freemium/Student Resell – McGraw Hill Connect provides a freemium Proctorio plan directly to instructors, resells a more advanced product directly to students Course Management and Adaptive Learning Free for all instructors to require for their students. Instructors can additionally require a premium option for $15 a semester paid by students “You’re in control. Ensure your course’s academic integrity.”
Cirrus Assessment Integration possibility – Integration is possible with separate agreement with Proctorio End to end assessments platform “To make use of Proctorio you should have an agreement with Proctorio. Once the agreement is final, Proctorio will share K&S Keys for Cirrus to setup. Once the K&S details are received by Cirrus it will take a maximum of 24 hours to setup.” “Recordings of the exam sessions can be viewed and cheating behaviour is automatically flagged by the AI.”
Ans* Integration possibility – Integration is possible with separate agreement with Proctorio “Ans* is designed to support paper, digital and hybrid examinations. With a click of a button, you can convert a digital test into a face-to-face exam and vice versa.” “When a licence has been acquired, Ans* will support you in setting up the configuration by following these steps:…” “By enabling the integration with Proctorio, the security of the administration of the exam is increased. Proctorio collects information that can be used to handle fraud procedures of your institution. With online proctoring, you’re able to administer exams in a more secure way anyplace, anywhere.”

“Within the gradebook, suspicious behavior of the student is flagged.”

Ascend Learning Integration possibility – Ascend can facilitate the integrations without a separate agreement with Proctorio Integrated software, assessment, and analytics solutions Unknown “Proctors are monitoring for odd or disruptive behavior. Do not engage in misconduct or disruption. If you do, you will be dismissed, and your exam will not be scored.”
Derivita Freemium – unclear how much is paid for extra features and who pays “Derivita is a first of its kind STEM technology platform and complete computer algebra system.” “Lockdown” at no cost, other features “Derivita has been fully integrated with Proctorio’s remote proctoring platform. This enables educators to administer STEM assignments within the LMS, using Derivita’s content and technology, while ensuring rigorous adherence to academic integrity standards.”
EvaExam Unknown – While the partnership with EvaExam is listed on Proctorio’s site, EvaExam’s site does not detail the cost structure or nature of the partnership Testing Platform Unknown “ID verification, recording video, audio, the participant’s screen, and any web traffic on the system used may be centrally controlled, automated, and are legally compliant with the additional Proctorio plugin.”
QuestionMark Unknown – likely freemium. Questionmark offers an AI proctoring service called “record and review” that is facilitated by Proctorio, but also offer a live remote proctoring service Assessment platform Unknown “The automated system observes and records the exam session on video, for potential review later. The system flags potential anomalies, such as a second person on screen. When the system flags an anomaly, the customer can review it or send it to Questionmark for inspection. This makes it harder for a test-taker to cheat or to copy the exam questions to pass onto others.”
Table 1. Overview of Proctorio partnerships with “Assessment Platforms.”

The Proctorio website groups all of these partnerships together as “assessment platforms,” a decision which obscures the significant differences between the services that the partner provides (e.g. textbooks, assessments, active learning) but also what the nature of the partnership is between the company and Proctorio. For example, at the time of this writing, Proctorio’s partnership with McGraw Hill Connect allows any instructor who has adopted a McGraw Hill text to enable Proctorio on student activities that are assigned through the Connect platform (and additionally to enable a paid premium product for students), while Proctorio can only be used on the Cirrus Assessment platform when an institution has a separate (paid) agreement with Proctorio—an agreement that likely requires some attention from someone at the university.

Loose Hinges: Inconsistent Messaging in Fourth Party Relationships

Fourth-party relationships can introduce confusion about the purpose and functionality of the products involved. Proctorio defines itself as a tool for promoting academic integrity, which gives instructors information that they can use to make their own decisions about whether cheating has occurred during a given assessment. However, because many instructors encounter and use Proctorio’s product through these other fourth-party products, they may receive all of their information about Proctorio through the help documentation of this other vendor. These Proctorio partners and resellers can describe the purpose of Proctorio’s product in their documentation in ways that are not entirely congruent with Procotrio’s stated purpose. For example, at the time of this writing, Cirrus Assessment’s help documentation page titled Integration with Remote Proctoring from Proctorio states that “Cheating behaviour is automatically detected by the AI” (see Appendix).

Screenshot of Cirrus Assessment website. Text reads: On Friday the 6th (last week) we released an integration with the remote proctoring solution of Proctorio. We've run several successful pilots this week and are now opening up the possibility of remote proctoring through Proctorio for all our customers. The integration is seamless and is fully automated. Highlighted text reads: Cheated behavior is detected by the built-in AI. (red arrow points to highlighted text) How does it work? Remote proctored exams cannot be started unless in a proctored mode.
Figure 2. Screenshot from Cirrus help documentation.

Although we strongly object to the idea that any behavior detected by an AI can represent “cheating behavior,” this statement from Cirrus is notably at odds even with Proctorio’s public statements about their product. On their FAQ page under the question “Does Proctorio utilize algorithmic decision making?” Proctorio states that “No,… Proctorio’s software does not perform any type of algorithmic decision making such as determining if a breach of exam integrity has occurred. All decisions regarding exam integrity are left up to the exam administrator or institution” (see Appendix).

Screenshot showing text from Proctorio FAQ with Proctorio logo in upper left corner. Text reads No, Proctorio only uses algorithms for face and gaze detection if certain settings are enabled on an assessment. Proctorio's software (bolded) does not (end bolded text) perform any type of algorithmic decision making, such as determining if a breach of exam integrity has occurred. All decisions regarding exam integrity are left up to the exam administrator or institution.
Figure 3. Proctorio’s FAQ question about AI decision making.

Additionally on the Proctorio FAQ page for the question “How do you decide what behaviour counts as ‘cheating’?”, Proctorio themselves state, “Only the exam administrator or the institution can dictate what type of behaviour they want to monitor over the course of an exam. Exam administrators will then review exam attempts to determine whether any flagged behavior was truly infringing on the integrity of the exam” (see Appendix). Moreover, Proctorio’s own “acceptable use policy” prohibits punishment of students based solely on Proctorio reports. The policy states that “Institutions and their representatives are prohibited from making any negative decisions regarding exam integrity or from imposing any other negative consequence or detriment on an End User based partly or entirely on Proctorio’s analysis” (see Appendix).

Screenshot of Proctorio website showing the page URL and the Proctorio logo. Text on page reads Institutions and their representatives are prohibited from making any negative decisions regarding exam integrity or from imposing any other negative consequence or detriment on an End User based partly or entirely on Proctorio’s analysis. Institutions and their representatives must conduct their own independent, non-automated review, and analysis of any relevant data (including any available audio, video, screen recordings or images that were the subject of Proctorio’s analysis or that the Institution otherwise deems relevant) prior to imposing any such negative consequence or detriment
Figure 4. Excerpt from Proctorio’s Acceptable Use Policy.

Miscommunications like these about what the product is for and how it can be used, show how misleading fourth-party relationships can be. But while fourth-party partnerships are complex they are not inherently bad. Returning to our speculative narrative from the introduction, the math homework system we mention could integrate a digital graphing calculator from an outside vendor to assist students with their work with little negative consequence. However, when fourth-party deals are made with companies that offer harmful products these relationships become particularly problematic.

What’s the Harm?

Given that fourth-party integrations can expand the functionality of a third-party tool, often for free, what is the harm? Why would some schools not want free access to more functions? To explore this we review literature around the various harms that have been caused by remote proctoring systems. Reports of the many harms of remote proctoring systems have been widely documented especially since the beginning of the COVID-19 pandemic. Walker et al. (2020) outlined harms of remote proctoring technologies specific to nursing students, the nursing profession, and to the public. To address the important question of “What is the harm?” we have indexed harms from a broad perspective to create our Harm Index of Remote Proctoring Systems, which we present in Table 2. Here we are exploring three different levels of potential harm: harm to the student, harm to the institution, and harm to larger society.

Legend:
Harm to student – *
Harm to institution – +
Harm to larger society – ^
Data Security

  • Some remote proctoring companies store student recordings for years (Gogia 2020) *.
  • Remote proctoring companies have experienced data breaches (Abrams 2020)*.
  • Teaching students to install software that undermines the integrity of their computing environment can ingrain poor data security habits (Fox Cahn et al. 2020)*^.
Does Not Prevent Cheating/There are better kinds of assessments

  • Students have found ways around proctoring software and publicize these hacks (Geiger 2021)+.
  • Real-life tasks are a better assessment of real-life skills – students are assessed the the most effective ways (Crosslin 2021; Feathers 2020b; Silverman et al. 2021)*.
Test Anxiety

  • Remote proctoring systems can raise student anxiety (Chin 2020)*.
  • Student performance can suffer when they have test anxiety (Woldeab and Brothen 2019)*.
Accessibility

  • Remote proctoring features may not be compatible with adaptive technologies such as screen readers(Office of Information Technology 2021)*+.
  • Basic access to these technologies are often difficult (Feathers 2020a)*+.
Bias – Race, Ability, Gender

  • Those with certain kinds of disabilities can trigger cheating flags of no fault of their own – tics, eye movements, self-massage, needing to go to the bathroom (Brown 2020)*+^.
  • Flagging these behaviors is a feature not a bug of AI proctoring systems – they are designed to look for “atypical” behavior (Patil and Bromwich 2020) *+^.
  • Algorithmic proctoring uses facial recognition/detection technology which can fail to recognize those with dark skin (Clark 2021)*+^.
  • Students can be locked out of exams if a face is not detected in the frame (Chin 2021)*.
  • Reaching out to support can lead to degrading practices to “troubleshoot the problem” like being asked to shine a light on your face (Caplan-Bricker 2021)*.
  • AI identification methods can be compromising for trans and non-binary students (Swauger 2020)*+ .
Invasion of Privacy

  • Room scans are invasive and intrusive – they can reveal personal information the student doesn’t wish to share (Harwell 2020a)*.
  • Product features sometimes ask students to show parts of their bodies (their lap) in inappropriate ways (Harris 2020) *+.
Cost

  • Proctoring can cost upwards of $500,000 a year (Harwell 2020b)+.
  • High costs of proctoring borne by students or budget-squeezed institutions (Malone 2019; Wan 2019)+^.
  • Additional costs from the possibility of court cases and public relations (McKenzie 2021)+.
Liability

  • Proctoring services may not always be in compliance with state or local laws about student surveillance or collection of biometric data (Long 2021)*+^.
  • Human proctors are “alone” with students and may harass or otherwise harm them while the student is involved in course activities (Bhat 2021)*+.
Digital Divide/Digital Redlining

  • Many remote proctoring technologies require expensive hardware (laptop, webcam, microphone) that students may not have or software (a certain browser, a browser extension) that students may not consent to installing (Selinger and Gilliard 2021; Yun 2020)*.
  • Internet bandwidth is not the same everywhere and some students may struggle with connections (Flaherty 2021)*.
Larger harms to freedoms and society

  • Chilling effect on academic freedom – regarding research and choice in teaching
    • Australian researchers found that their research was hindered due to the litigious nature of proctoring companies and the larger negative climate around remote proctoring (Selwyn et al. 2021) +^.
    • Academic Integrity Researcher Phillip Dawson had to return grant funds because he could not find a remote proctoring company that would let him research their tool to see if it actually prevented cheating (CRADLEdeakin 2020)+^.
    • Some instructors are not given a choice about using this technology *+^.
  • Normalization of surveillance on students and faculty
    • Surveillance technologies are used in conjunction with human rights violations all over the word – proctoring normalizes surveillance for students (Fox Cahn et al. 2020)*^.
    • Short distance from surveillance of students in learning activities to surveillance of faculty during official university business (teaching, communications, etc.) (@hypervisible 2020)*+^
  • Degrading Trust
    • Remote proctoring systems have implications for eroding student trust (Stewart 2020)*+^.
Table 2. Harm index of remote proctoring systems.

Closing the Backdoor

The following is an autoethnographic reflection between us (the two authors) about our experience discovering and investigating a fourth-party proctoring option at our university, which had a stated anti-proctoring technology stance (Silverman et al. 2021). These events took place between February 5th and May 15th of 2021 and it is of importance to note this is the time it took to have a technology removed that was never vetted or approved by the university in any way. McGraw Hill’s partnership with Proctorio was established as early as February of 2020 (@mheducation 2020) potentially in response to the mass transition to online teaching during the COVID-19 pandemic. However, as this autoethnography will show, no one at the institution seemed to have any knowledge of it for a year. The partnership began to draw wider attention when a parent’s group published an open letter asking McGraw Hill to end their partnership with Proctorio (Ongweso 2020).

Autumm: In February of 2021 I was browsing twitter when I came across conversations about a McGraw Hill Connect (MHConnect) partnership with Proctorio. I did some googling and came across their webpage outlining this partnership and stating that the proctoring options would be part of any text with a 2019 copyright or newer. Days prior, I had been in a Canvas administrators meeting for our institution where the MHConnect integration had been discussed. It was noted that the new integration was mostly a “pass through” over to the publisher’s private platform, which they controlled. I had thought this was a good thing at first, that perhaps it meant that less of our student’s data would be passing between systems but then realized when I saw the Proctorio partnership that this would mean that our students could be subjected to this harmful technology without much oversight from our institution. This upset me for personal reasons but also because our campus had specifically rejected remote proctoring since the beginning of the pandemic. I reached out to Sarah on Twitter DM to vent.

Sarah: When Autumm contacted me to tell me about the McGraw Hill Connect partnership with Proctorio and how it might affect our students I was first and foremost angry. But then I immediately thought about our campus decision to reject remote proctoring (as Autumm mentions) and how that should carry some weight in our working relationship with McGraw Hill. After all, we are a customer and partner of theirs, and it is very common for customers of technology companies to ask to have the product configured to their liking (just take a look at several different universities’ instances of the Canvas LMS to see an example of edtech customization). I suggested to Autumm that we attempt to have Proctorio removed from MH Connect platform for UM-D users, assuming that this would be an easy request to fulfill.

Autumm: When I contacted Sarah I was feeling that we were somewhat at a dead end because of the nature of the integration that I had heard about in the admin meeting days prior. It did not sound like other integrations that I’d had experience with (having LMS admin experience from previous roles) that would bring outside functionality to the LMS—and over which an LMS admin would have more control. Rather, this integration just seemed to pass credentials over to another McGraw Hill controlled platform. Talking with Sarah she questioned my assumptions and asked many questions about configurations and customizations that might be possible. She made good points and I felt like it was a long shot but I reached out to our institution’s lead LMS administrator to point out this new partnership and question if customizations or a shut-off might be possible. He was not aware of this partnership but agreed that it was concerning and said that he would reach out to McGraw Hill. After waiting about two weeks and hearing nothing I reached back out to him and he said he would reach out again. Two days later he wrote to me to say he had met with representatives of McGraw Hill who said that they would turn the integration off for our school but that there were conditions: (1) that they wanted to look and see if there was anyone using the integration and (2) that they needed two weeks to turn it off. I was unhappy about the two week waiting period, especially since we had already waited two-weeks to initially get a response, and I never fully understood why it was required. Later that day one faculty member was identified as already using the integration and McGraw Hill additionally requested an email from the associate provost to perform the shut off. Arrangements were made to work with the faculty member who was using the system to find alternatives and the official email from the associate provost requesting the shut off went out. However, a month later Sarah was working with a faculty member who was using MHConnect and found that the options for proctoring were still there.

Sarah: That particular faculty member hadn’t wanted to use the proctoring feature but noticed that it became available. I think it is important to note that it was a complete coincidence that I was working with an instructor that was using MHConnect, and thus was able to verify that the proctoring feature had not been turned off. Absent my working relationship with this faculty member, none of the instructional designers on our campus would have access to Connect or any fourth-party tools that are connected to it. Together, Autumm relayed that the proctoring feature was not turned off to the LMS administrator and our associate provost, who contacted McGraw Hill again. At this point, we were assuming there was some sort of technical misunderstanding. We eventually heard back that while McGraw Hill could turn off the integration for users that accessed Connect through the LMS, it could not turn it off for those that logged in directly through the Connect site. Late in April I tweeted, “Frustrating day for resisting surveillance and e-proctoring. Found out that McGraw Hill cannot disable the Proctorio integration in “Connect” for all our users. This integration is built on the presumption that eproctoring is an uncomplicated value-add to any course. It is not.” Evidently, someone from McGraw Hill saw this tweet, and reached out to our associate provost by email offering to have a Zoom call in which we could clarify the details of McGraw Hill’s position.

Sarah and Autumm: We accepted the offer for a Zoom call, and decided to use it as an opportunity to better understand how Proctorio partners with McGraw Hill in addition to discussing how Proctorio could be removed for our campus users. We discussed a plan for McGraw Hill to deactivate Proctorio for all our campus users, both those that log in through our LMS and those that log in through the McGraw HIll Connect site. We then inquired as to whether the Data Privacy Agreement (DPA) we had signed with McGraw Hill covered other partnerships that they chose to make, such as the one with Proctorio. They responded that they viewed the DPA as applicable to any other technology companies that they partner with, meaning that our original DPA covered Proctorio being used through McGraw Hill Connect by our users. They also reiterated that they did not want to force Proctorio on anyone, and that they were happy to pursue various avenues to restrict its use on our campus if that is what we desired. In response to our dissatisfaction that they had integrated Proctorio into our users accounts without informing us or asking permission, they maintained that if we had a campus policy against remote proctoring, it was primarily our responsibility to inform faculty of the policy and enforce it.

Discussion and Recommendations

We have described the problematic nature of current fourth-party partnerships, but there is potential for more problematic future partnerships. Fourth-party partnerships may exist explicitly to circumvent campus decisions or policies (such as administrative policies, or faculty governance) or to respond to budget and purchasing constraints (Gogia 2021). The loopholes which are created as part of these deals can do real harm. Considering how we speak about and rationalize such technologies is an important part of analyzing how they end up existing on our campuses.

Caines (2021) described a weaponization of care around surveillance technologies where they are sold and rationalized under a rhetoric of care and gives specific examples from remote proctoring companies. Adjacent to this frame we also see remote proctoring companies using what Herzog (2010) called the “banality of surveillance.” With this construct we see companies making the case that the technology is essential and, though it may not be perfect, we need to suffer with the drawbacks because the good outweighs the bad (McFarland 2021). Third parties that form relationships with remote proctoring companies also implicitly make the case that remote proctoring is essential (and harmless) by integrating it into their product without user or institutional consent. But the banality of surveillance around remote proctoring is nothing but smoke and mirrors, as our Harm Index (Table 2) shows. The harms suffered by students, institutions, and larger constructs such as academic freedom from these technologies is very real. Additionally, multiple educators have pointed out that other, more authentic kinds of assessments do not even require exams (Crosslin 2021; Silverman et al. 2021).

Relationships between educational technology companies and educational institutions can be fraught. Often, there is a disconnect between how institutionally approved technologies are chosen and whether they support the kind of education the institution wants to provide (Cohn 2021). Our first recommendation for institutions to have more control over fourth-party integrations is for universities to consider not only which technologies to adopt, but which technologies, and specifically what functionalities, they do not want to adopt. Methods and tools need to be created to assist with alignment of the university’s mission, strategic plan, or other guiding principles for evaluating not just the benefits but also the harms of technologies. The addition of new functionalities to an existing educational technology tool through a fourth-party relationship can be particularly subtle and they often come with a techno-utopian sales rhetoric that fails to imagine that this addition could be anything but a good thing. Without consideration of where boundaries exist for the institution in regards to what technology is acceptable and what is not it is impossible to express issues with fourth-party relationships. Passing resolutions and offering recommendations against such technologies can go a long way against limiting the use of harmful technology.

Our second recommendation is for institutions to leverage their influence as direct paying customers, or as the provider of a sales environment of these tools, to demand that the third party remove the surveillance functions provided by the fourth-party companies. Enterprise systems are regularly configured to customers specifications. Shutting off these integrations is technically possible. Success in getting a fourth-party integration removed may vary depending on the specifics of the fourth-party partnership (as discussed above). We speculate that McGraw Hill was willing to grant our request for several reasons. For one, on balance it is better for them to retain us as a satisfied customer than to insist on proctoring functionality in our school. In addition, there is the name recognition of our institution and our relationship with our flagship university. Finally, it is important to note that we did take steps to bring public light on our situation. We wrote a peer-reviewed paper about our experiences and issued a press release (Fight for the Future 2021), which could have impacted our ability to successfully get this integration removed. While resisting harmful fourth-party integrations is a difficult, time-consuming, and unpredictable endeavor, we hope that other educators feel empowered to do so based on our experiences.

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Swauger, Shea. 2020. “Our Bodies Encoded: Algorithmic Test Proctoring in Higher Education.” Hybrid Pedagogy, April 2, 2020. https://hybridpedagogy.org/our-bodies-encoded-algorithmic-test-proctoring-in-higher-education/.

Walker, Rachel K., Jessica Dillard-Wright, Em Rabelais, and Anna M. Valdez. 2020. “Surveillant #EdTech Harms Nursing Students, the Profession, and the Public.” Medium. December 21, 2020. https://rachelkwalker.medium.com/surveillant-edtech-harms-nursing-students-the-profession-and-the-public-6b225c57a7b3.

Wan, Tony. 2019. “As Online Learning Grows, So Will Proctors. Case in Point: Examity’s $90M Deal.” EdSurge. April 30, 2019. https://www.edsurge.com/news/2019-04-30-as-online-learning-grows-so-will-remote-proctors-case-in-point-examity-s-90m-deal.

Woldeab, Daniel, and Thomas Brothen. 2019. “View of 21st Century Assessment: Online Proctoring, Test Anxiety, and Student Performance | International Journal of E-Learning & Distance Education / Revue Internationale Du e-Learning et La Formation à Distance.” International Journal of E-Learning & Distance Education 34, no. 1. http://www.ijede.ca/index.php/jde/article/view/1106/1727.

Yun, Tom. 2020. “Math Students at Wilfrid Laurier Furious after Department Orders Them to Buy External Webcams for Exams.” Toronto Star. May 8, 2020. https://www.thestar.com/news/gta/2020/05/08/math-students-at-wilfred-laurier-furious-after-department-orders-them-to-buy-external-webcams-for-exams.html.

Appendix: Documents Analyzed from Proctorio’s Site and Partner Sites

Company Name Page Name URL
Proctorio Integration https://proctorio.com/about/integration

Archived https://web.archive.org/web/20210617040222/https://proctorio.com/about/integration

Proctorio Frequently Asked Questions https://proctorio.com/faq

Archived https://web.archive.org/web/20210617040359/https://proctorio.com/faq

Proctorio Acceptable Use Policy https://proctorio.com/policies#all&all&aup&section-acceptableusepolicy
TopHat TopHat Partners with Proctorio https://tophat.com/press-releases/top-hat-partners-with-proctorio/

Archived https://web.archive.org/web/20210310041915/https://tophat.com/press-releases/top-hat-partners-with-proctorio/

TopHat Professor: Remotely Monitored (Proctorio) Tests https://success.tophat.com/s/article/Teaching-Online-Remotely-Proctored-Tests

Does not archive properly

TopHat Choose the Right Plan for Your Course https://tophat.com/pricing/

https://web.archive.org/web/20210414132914/https://tophat.com/pricing/

McGraw Hill Connect Online Assessment Integrity https://www.mheducation.com/highered/connect/proctorio.html

Archived https://web.archive.org/web/20210616055843/https://www.mheducation.com/highered/connect/proctorio.html

Cirrus Assessments Integration with Remote Proctoring from Proctorio https://cirrus.zendesk.com/hc/en-us/articles/360012584799-Integration-with-remote-proctoring-from-Proctorio

Archived https://web.archive.org/web/20210617040838/https://cirrus.zendesk.com/hc/en-us/articles/360012584799-Integration-with-remote-proctoring-from-Proctorio

Cirrus Assessments Automated Proctoring by Proctorio https://cirrus.zendesk.com/hc/en-us/articles/360012590719-Automated-proctoring-by-Proctorio

Archived https://web.archive.org/web/20210617041251/https://cirrus.zendesk.com/hc/en-us/articles/360012590719-Automated-proctoring-by-Proctorio

Ans* Set up the Proctorio Integration https://support.ans.app/hc/en-us/articles/360011850058–Set-up-the-Proctorio-integration

Archived https://web.archive.org/web/20210301032302/https://support.ans.app/hc/en-us/articles/360011850058-Set-up-the-Proctorio-integration

Ascend Learning The ATI TEAS Exam with Proctorio https://www.atitesting.com/teas/the-ati-teas-exam-with-proctorio

Archived https://web.archive.org/web/20210413071454/https://atitesting.com/teas/the-ati-teas-exam-with-proctorio/

Ascend Learning About https://www.ascendlearning.com/about/

Archived
https://web.archive.org/web/20200923134618/https://www.ascendlearning.com/about/

Derivita Math with Integrity https://www.derivita.com/proctoring

Unable to be archived

Derivita Home https://www.derivita.com/

Trouble archiving https://web.archive.org/web/20201031103007/https://www.derivita.com/

EvaExam Online Exams https://evasys.de/en/online-exams/

Trouble archiving https://web.archive.org/web/20210617041927/https://evasys.de/en/online-exams/

QuestionMark Frequently Asked Questions https://www.questionmark.com/platform-services/faqs/
QuestionMark How do I take a “record and review” proctored assignment? https://support.questionmark.com/content/taking-a-record-and-review-proctoring-assessment
QuestionMark Proctoring Hub https://www.questionmark.com/platform-services/proctoring/

About the Authors

Sarah Silverman is an instructional designer at the Hub for Teaching and Learning Resources at the University of Michigan–Dearborn. In addition to educational technology criticism, her interests include Universal Design for Learning and Disability Studies. A scientist by training, she received her PhD in Entomology from UC Davis and worked in teaching and learning support at UC Davis and UW Madison before coming to UM Dearborn. She currently resides in New Haven, CT.

Autumm Caines is an instructional designer at the University of Michigan–Dearborn. Autumm’s scholarly and research interests include blended/hybrid and online learning, open education, digital literacy/citizenship with a focus on equity and access, and online community development. This blend of interests has led to a concern about mounting ethical issues in educational technology and recent publications and presentations on topics concerning educational surveillance, student data collection, and remote proctoring. Autumm has taught honors students at small liberal arts colleges as well as traditional students, working professionals, and veterans at a regional public university. More at autumm.org.

Image of John Green's filter bubble (John Green is the host of "Social Media: Crash Course Navigating Digital Information") that contains his image and a variety of his interests and identity markers surrounding him: soccer, pizza, Harry Potter, coffee, family, a cross, etc.
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Soft Surveillance: Social Media Filter Bubbles as an Invitation to Critical Digital Literacies

Abstract

This webtext presents the rationale, scaffolding, and instructions for an assignment intended for First-Year Writing (FYW) students: the Filter Bubble Narrative. We pose this assignment in response to Lyon’s (2017) call to analyze “soft surveillance” situations and Gilliard’s (2019) challenge to critically analyze platform-perpetuated surveillance norms with students. We suggest that social media is a particularly productive space to focus student attention on soft surveillance given social media’s ubiquitous presence in society and in students’ lives. Moreover, through their social media use, FYW students have developed an array of digital literacies (Selfe and Hawisher 2004) as prosumers (Beck 2017) that are so engrained in their everyday existences that they haven’t held them up for critical scrutiny (Vie 2008). Through Pariser’s (2012) concept of the “filter bubble,” students engage in scaffolded activities to visualize the effects of algorithmic surveillance and to trace and reassemble the data-driven identities that social media platforms have constructed for them based on their own user data. The final deliverable is a multimodal narrative through which students critically examine and lay claim to their own data in ways that may inform their future use of social media and open opportunities to confront soft surveillance.

David Lyon (2017) argued that we live in a surveillance culture, a way of living under continual watch “that everyday citizens comply with—willingly and wittingly, or not” (825). Lyon (2006) previously stressed that such a pervasively visible cultural existence extends beyond notions of the “surveillance state” and the “panopticon” to forms of seemingly “soft and subtle” surveillance that produce “docile bodies” (4). Drawing upon the work of Gary Marx (2003; 2015), Lyon (2017) argued that such “soft surveillance” is seemingly less invasive and may involve individuals willingly surrendering data, perhaps through “public displays of vulnerability” (832) that are common online via cookies, internet services providers (ISPs), and social media sites. Contemporary surveillance culture is therefore less out there and more everywhere, less spy guys and big brother and much more participatory and data-driven.

In higher education, scholars like Hyslop-Margison and Rochester (2016) and Collier and Ross (2020) have argued that surveillance has always existed through “data collection, assessment, and evaluation, shaping the intellectual work, and tracking the bodies and activities of students and teachers” (Collier and Ross 2020, 276). However, the COVID-19 pandemic has accelerated and contributed to the ways that academic activity is surveilled via proprietary learning management systems and audio/video conferencing software that track clicks and log-ins while simultaneously hoarding student/user data (Atteneder and Collini-Nocker 2020). Responding to and potentially resisting such prevalent surveillance, no matter how soft, therefore requires “a careful, critical, and cultural analysis of surveillance situations” (Lyon 2017, 836). However, as Gilliard’s (2019) “Privacy’s not an abstraction” stressed, “precisely because ideas about privacy have been undermined by tech platforms like Facebook and Google, it is sometimes difficult to have these discussions with students” (para. 16). We will argue that social media news feeds are just the kind of surveillance situations that need critical attention, in writing classrooms, in service of students’ critical digital literacies.

Critical Digital Literacies in the Age of Algorithmic Surveillance

Along with many other scholars writing about technology and classroom practice before us (Selber 2003; Selfe 1999; Takayoshi and Huot 2003; Vie 2008), we suggest that critical is a keyword for theory as well as for application in our networked, digital age, and one that does not emerge fortuitously from incorporating the latest digital technologies in classrooms. In fact, by incorporating technologies into our classrooms, we are often contributing to surveillance culture, as Collier and Ross (2020) note. A critical orientation, we argue, can help.

In “Critical Digital Pedagogy: a Definition,” Jesse Stommel (2014) defined critical pedagogy “as an approach to teaching and learning predicated on fostering agency and empowering learners (implicitly and explicitly critiquing oppressive power structures)” (para. 4). Critical digital pedagogy, he argued, stems from this foundation, but localizes the impact of instructor and student attention to the “nature and effects” of digital spaces and tools (Stommel 2014, para. 14). In adapting the aims of critical pedagogy to the digital, what emerges is a clear distinction between doing the digital in instrumental fashion (e.g., to develop X skill) and doing the digital critically (e.g., to transform one’s being through X). A critical digital literacies approach to surveillance might suggest:

a willingness to speculate that some of the surveillance roles we have come to accept could be otherwise, along with an acknowledgment that we are implicated in what Lyon terms ‘surveillance culture’ (2017) in education. What can we do with that knowledge, and what culture shifts can we collectively provoke? (Collier and Ross 2020, 276)

As Selber (2004) and Noble (2018) have argued, digital technologies and platforms are made by humans that have their own biases and intentions, and those same biases and intentions may become part of the architecture of the technology itself—regardless of intentions or visibility. Other scholars, like Haas (1996) and O’Hara et al. (2002) therefore cautioned against perpetuating what is often called “The Technology Myth,” by calling teacher-scholars to look critically “at the technology itself” instead of through it (Haas 1996, xi). Without a critical perspective, students and instructors may fail to question the politics, ideologies, and rhetorical effects of their digital tools, spaces, and skills, what Selber (2004) defined as critical literacy in a digital age. We argue that there may be no better space to engage students in critical digital practice than the online spaces they visit daily, often multiple times per hour: social media news feeds.

Social Media News Feeds as a Space for Critical Digital Practice

In a report for Pew Research Center titled “Social Media Outpaces Print Newspapers in the U.S. as a News Source,” Elisa Shearer (2018) revealed that 18-to-29-year-olds are four times as likely to go to social media for news compared to those aged 65 and older. Social media applications, which are frequently accessed via mobile devices, are therefore incredibly popular with college-age students (Lutkewitte 2016) and should be seen for what they are: “technology gateways”, or the primary places where users practice digital literacies (Selfe and Hawisher 2004, 84). However, as Vie (2008) argued, even frequent users may still need to further develop “critical technological literacy skills” (10) since “comfort with technology does not imply … they can understand and critique technology’s societal effects” (12). In order to open up awareness and areas of resistance, we suggest students should be introduced to, and offered opportunities to interrogate, the ways in which their self-selected, or curricularly-mandated, technologies surveil them. Here, we aim to focus their attention on the ways they are softly surveilled via algorithms operating behind the scenes of their social media platforms. Specifically, Gilliard (2019) cautioned that “the logic of digital platforms … treats people’s data as raw material to be extracted” and put to use by individuals for a variety of purposes—malicious, benign, and in-between. Moreover, Beck (2017) argued that it has become normative for social media applications, and the companies that control them, to employ algorithmic surveillance to track all user data and personalize experiences based on that data. Indeed, these seemingly invisible mechanisms further “soften” attitudes toward surveillance that may result in sharing personal details so publicly on social media (Marx 2015; Lyon 2017).

One consequence of algorithmic surveillance on social media is what Pariser (2012) has coined the “filter bubble.” Filter bubbles are created through algorithmic content curation, which reverberates users’ pre-existing beliefs, tastes, and attitudes back to them on their own feeds, which isolates users from diverse viewpoints and content (Nguyen et al. 2014, 677). For example, YouTube recommends videos we might like, Facebook feeds us advertisements for apparel that is just our style, and Google rank-orders search results—all based on our own user data. In many ways, the ideas and information we consume are “dictated and imposed on us” by algorithms that limit our access to information and constrain our agency (Frank et al. 2019, Synopsis section). After all, as Beck (2017) argued, these filter bubbles that are curated by algorithmic surveillance constitute an “invisible digital identity” about individuals (45). And as Hayles (1999) argued, our identities are hybridized and may be seen as “an amalgam, a collection of heterogeneous components, a material-informational entity whose boundaries undergo continuous construction and reconstruction,” (Hayles 1999, 3). This suggests that an individual’s online activity and interaction with other digital actors in online spaces, which results in an algorithmic curation of a unique filter bubble, is a material instantiation of their embodied identity(ies).

We therefore maintain that turning students’ attention to their own filter bubbles on social media, a space where they may have already developed an array of literacies, means they can attempt to reconcile the distinction between their digital literacies and critical digital literacies as part of reassembling their data with their body. Indeed, the difference between digital literacies and critical digital literacies are particularly problematic in social media spaces. After all, social media are themselves sites of converging roles and agencies, where users are both producer and consumer (Beck 2017) and, as Jenkins (2006) suggested, sites “where the power of the media producer and the power of the media consumer interact in unpredictable ways” (2). We therefore ask, as William Hart-Davidson did in his foreword to the 2017 edited collection, Social Media/Social Writing: Publics, Presentations, and Pedagogies, “What if we took it [SM] seriously?” (xiii). What if instructors acted intentionally to shift students from instrumental users and information consumers to thinking critically about social media? What opportunities for agency might be revealed through concerted and critical attention to how they are algorithmically surveilled and reconstituted?

As Rheingold (2012) suggested, students who know what the tools are doing and “know what to do with the tools at hand stand a better chance of resisting enclosure” (218). For us, a critical digital pedagogy that fosters critical digital literacies is the antidote to the “enclosure” Rheingold references and a way to more holistically and critically understand agency online. Noble’s (2018) term algorithmic oppression also offers insight into the deleterious effects of unchecked algorithmic curation where, in the case of Google search, in particular, “technology ecosystems… are structuring narratives about Black women and girls” in ways that deepen inequality and reinforce harmful stereotypes (33). Jenkins (2006), too, noted that in networked systems “not all participants are created equal” (3) and that corporations have more power than individual consumers (3).

How can students therefore develop the critical literacies to resist or subvert the market-driven forces that seek to disempower and make their algorithmic identities invisible? Beck (2017) suggested that writing classrooms are a valuable space to try to do so, as “[o]ften times writing courses provide students with the means to consider possibilities for positive change to policy, procedure, and values—all with the power to enact such change through writing” (38). In other words, working with students to trace their online footprint and activities that contribute to the curation of their filter bubbles may offer the opportunity for students to critically look at their digital practices through their own digital practices. Though our interventions will be imperfect, amidst corporate-controlled, algorithmic agents, Hayles (1999) and Latour (2007) have nevertheless stressed that our informational lives are materially part of our identity, and that we do have opportunities for transforming our networked agency. Though “our lives, relationships, memories, fantasies, desires also flow across media channels” (Jenkins 2006, 17), creating data that gets funneled through algorithms for corporate or partisan profit, we can intervene. More importantly, perhaps, so can our students.

One place to begin is to reunite our digital fingerprints and our bodies through narrative, through storytelling. Hayles (1999) argued for “us[ing] the resources of narrative itself, particularly its resistance to various forms of abstraction and disembodiment” (22). We agree and have developed the Filter Bubble Narrative assignment sequence to put theory into practice. We use the term narrative in a capacious sense that recognizes the agency and positionality a writer has to arrange events or data, to tell a story, and the connective, reflective tissue that makes narrative a structure for meaning-making and future action. By investigating and storifying the effects of algorithmic curation and soft surveillance, we defragment our identity and construct a hybrid, a Haylesian posthuman assembled from a Latourian tracing. In short, through the Filter Bubble Narrative assignment sequence, we hope to offer students opportunities to act to create an embodied, expansive identity, one that is both designable and pre-designed as an interaction between humans and algorithms.

In order to encourage students to critically interrogate these filter bubbles and therefore how they’re algorithmically surveilled online, this webtext presents a scaffolded assignment, the Filter Bubble Narrative, as an example of how instructors and students might put soft surveillance under a microscope. However, unlike the hotly debated Kate Klonick assignment that involved gathering data from non-consenting research subjects conversing in public places (see Klonick’s New York Times Op-Ed “A ‘Creepy’ Assignment: Pay Attention to What Strangers Reveal in Public”), our assignment and its scaffolding invites students to investigate the technologies that they already use and that surveil them, “willingly and wittingly, or not’” (Lyon 2017, 825). We think this practice is superior to “reproducing the conditions of privacy violations” that Hutchinson and Gilliard argue against and that are enacted in assignments that involve others, especially without their knowing consent (as cited in Gilliard 2019, para. 9). However, we recognize that some students may not use social media at all, and we do not support the mandatory creation of social media accounts for academic purposes. Therefore, alternative assignments should be made available, as needed.

The Filter Bubble Narrative Assignment Sequence

Taken together, the assignment sequence aims to develop students’ critical digital literacies surrounding surveillance by creating opportunities for students to pay attention to the invisible algorithms that surveil them and personalize the information and advertising they see on their social media feeds, ultimately creating filter bubbles. Students will also be encouraged to investigate opportunities for agency within their filter bubbles through narrative and technical interventions like disabling geolocation within apps, adjusting privacy settings, and seeking out divergent points of view, among other strategies.

The assignment sequence culminates in a multimodal writing assignment, the Filter Bubble Narrative (see Appendix A). The choice to call this project a filter bubble narrative is meant to create some intertextuality between existing first-year writing (FYW) courses that may ask students to write literacy narratives, a common FYW narrative genre included in many of our colleagues’ courses and textbooks. Doing so will hopefully allow instructors to find familiar ground from which to intentionally modify more traditional assignments and to intentionally develop their critical digital pedagogies as well as their students’ critical digital literacies.

Given the widespread move to online and hybrid modes of instruction in higher education due to the COVID-19 pandemic, we intentionally designed our Filter Bubble unit for online delivery via discussion boards, though this is not strictly necessary. And though we outline a multi-week sequence of low-stakes assignments as scaffolding for the Filter Bubble Narrative, we also anticipate that instructors will modify the timeline and assignments to suit local teaching and learning contexts. Finally, in addition to fostering critical digital literacies, these assignments take into consideration the WPA’s (2014) Outcomes Statement for First-Year Writing, the guidelines Scott Warnock (2009) outlines in Teaching Writing Online, and a variety of scholarly voices that recognize opportunities for multimodal composition are essential to developing twenty-first–century literacies (Alexander and Rhodes 2014; Cope, Kalantzis and the New London Group 2000; Palmeri 2012; Yeh 2018).

Scaffolding the filter bubble narrative

During the first week of the Filter Bubble unit, students first read Genesea M. Carter and Aurora Matzke’s (2017) chapter “The More Digital Technology the Better” in the open textbook Bad Ideas About Writing and then submit a low-stakes summary/response entry in their digital writing journals. Additionally, students watch the preview episode (5:12) of Crash Course Navigating Digital Information hosted by John Green on YouTube (CrashCourse 2018). This ten-video course was created in partnership with MediaWise, The Poynter Institute, and The Stanford History Education Group. Then, students engage in an asynchronous discussion board structured by the following questions:

(Q1.) John Green from Crash Course suggests that we each experience the internet a little differently, that content is “personalized and customized” for us. What do you make of that? How is the information that you consume online personalized for you? Do you see this personalization as a form of surveillance? Or not?

(Q2.) Co-authors Genesea M. Carter and Murora Matzke define digital literacy as “students’ ability to understand and use digital devices and information streams effectively and ethically” (321). Let’s interrogate that definition a bit, making it more particular. What constitutes “effective” and/or “ethical” understanding and use?

After answering the prescribed questions, students conclude their post with their own question about the video or chapter for their classmates to answer, as replying to two or more students is a requirement for most discussion boards.

During the second week, students watch the social media episode (16:51) of the Crash Course Navigating Digital Information series. (CrashCourse 2019) After watching, students submit a low-stakes mapping activity in their digital writing journals where they map what’s in their bubble by taking screenshots of the news stories, advertisements, and top-level posts they encounter in their social media feeds. Then, students engage in an asynchronous discussion board structured by the following questions:

(Q1.) Given what you found from investigating the kinds of news stories, advertisements, and top-level posts in your social media feeds, what parts of your identity are in your filter bubble? Where do you see your interests? For example, Jessica sees a lot of ads for ethically made children’s clothing, Rothy’s sustainably made shoes, and YouTube Master Classes about writing. It seems that her filter bubble is constructed in part from her identity as an environmentalist and writing professor. Joel, on the other hand, sees ads for Star Wars merchandise and solar panel incentive programs, suggesting his filter bubble is constructed from his identity as a Star Wars fan and homeowner that needs a new roof.

(Q2.) What parts of your identity, if any, are not represented in your filter bubble?

(Q3.) How do you feel about what’s there, what’s not, and how that personalization came to be? How is your identity represented similarly or differently across digital sites and physical places?

As mentioned previously, students conclude their post with their own question about the video or discussion board topic for their classmates to answer.

In the first half of the third week, students read the Filter Bubble Narrative assignment sheet (see Appendix A) and engage in a first thoughts discussion, a practice adapted from Ben Graydon at Daytona State College. Here, students respond to one or more of the following questions after reading the Filter Bubble Narrative assignment sheet:

(Q1.) Connect the writing task described in the project instructions with one or more of your past writing experiences. When have you written something like this in the past? How was this previous piece of writing similar or different?

(Q2.) Ask a question or questions about the project instructions. Is there anything that doesn’t make sense? That you would like your instructor and classmates to help you better understand?

(Q3.) Describe your current plans for this project. How are you going to get started (explain your ideas to a friend, make an outline, just start writing, etc.)? What previously completed class activities and content might you draw on as you compose this project? What upcoming activities might help you compose this project?

In the second half of the third week, students begin knitting together the story of their filter bubble. Additionally, they engage in an asynchronous discussion board structured by the following question:

(Q1.) What can you do to take a more active role in constructing your identity and “ethically” and “effectively” (Carter and Matzke 2017, 321) navigating your information feeds?

As mentioned previously, students conclude their post with their own question, but for this discussion board topic we offer this alternative:

(Q2.) If you’d like recommendations from your classmates about steps you can take within your apps and/or feeds and pages that might diversify or productively challenge your current information landscape, let us know. If you’d rather we not send you recommendations, that’s okay, too. Go ahead and ask any other topic-related question you’ve got.

The fourth week is spent composing a full-length draft of the Filter Bubble Narrative, which students submit to a peer review discussion board for peer feedback and to an assignment folder for instructor feedback at the beginning of the fifth week.

While peer review is in-progress and the instructor reviews drafts, during the fifth week, students submit a low-stakes reflection in their digital writing journals that investigates how their ideas about digital literacy have changed (or not), especially in relation to the definition provided by Carter and Matzke (2017) about effective and ethical use of digital technologies (321), as well as what they’ve learned about themselves, surveillance, and about writing multimodality.

Limitations & risks

We acknowledge that the Filter Bubble Narrative comes with certain limitations and risks. First, while we suggest that this assignment and its scaffolding may offer potential pathways for students to develop critical digital literacies that may result in further awareness and even resistance to forms of soft surveillance, we are also aware that those practices may be ultimately out of reach. After all, as various scholars discussed above have noted (see Beck 2017; Gilliard 2019; Noble 2018), social media platforms frequently take action to purposefully obscure their very mechanisms for surveillance, which is part of the process of softening resistance (Lyon 2006; 2017; Marx 2003; 2015). Without careful critical attention to such processes, instructors and students may be misled to see this assignment as a transaction of skills necessary to resist all forms of soft surveillance. While students may become more aware of and deliberate about how they perceive or interact with their filter bubble, this does not render the surveillors and their surveillance inert.

Second, some students may be unable or unwilling to draw on their own social media use for this assignment. As we mentioned in an earlier section, not all students engage with social media and others may have broader concerns with privacy. After all, part of the assignment and its scaffolding, as described above, ask students to disclose information about their own social media use—information they may wish to keep private from their teacher and instructors. Students therefore should be reminded that they do not have to disclose any information they do not wish to and guided through alternative assignment designs (e.g., fictionalizing their filter bubble contents).

Conclusion

We’ve offered the Filter Bubble unit as one way to smooth the journey from an instructor’s critical digital pedagogy to students’ critical digital literacies. Instead of sketching this assignment for Journal of Interactive Technology and Pedagogy readers, we wanted to offer a student-directed deliverable, an assignment sheet (see Appendix A), as a way to recognize that “documents do things,” as Judith Enriquez (2020) argued in “The Documents We Teach By.” These things that documents do are many and varied. Our teaching materials are a material representation of our teaching and learning values and of our identities as critical digital pedagogues. And, perhaps most importantly, they have rhetorical effects on our students. Thus, It’s important that we offer student-centered instantiations of critical digital pedagogy along with scholarly-ish prose aimed at other teacher-scholars. Moreover, as students engage with this assignment we hope to be able to offer information about its efficacy in regard to critical digital literacies. Further, student reflections about this assignment are needed and forthcoming, as are notes about alterations we’ll make based on student-instructor collaborations.

In closing, just as we must look at technologies instead of through them in order to perceive soft surveillance and engender critical digital literacies, we must do the same with our teaching documents (Enriquez 2020). We hope that our Filter Bubble Narrative deliverable is a teaching and learning document that instructors can critically look at in order to consider ways to work together with students to reassemble a richer and more critical understanding of online identities within our algorithmically curated social media news feeds. Beyond understanding, we also hope that teachers and students will act to mitigate soft surveillance and filter bubble effects and to become ethical agents with (and even developers of) algorithmic technologies.

References

Alexander, Jonathan, and Jacqueline Rhodes. 2014. On Multimodality: New Media in Composition Studies. Urbana: Conference on College Composition and Communication/National Council of Teachers of English.

Atteneder, Helena, and Bernhard Collini-Nocker. 2020. “Under Control: Audio/Video Conferencing Systems Feed ‘Surveillance Capitalism’ with Students’ Data.” In 2020 13th CMI Conference on Cybersecurity and Privacy (CMI) – Digital Transformation – Potentials and Challenges(51275), 1–7. https://doi.org/10.1109/CMI51275.2020.9322736.

Beck, Estee. 2017. “Sustaining Critical Literacies in the Digital Information Age: The Rhetoric of Sharing, Prosumerism, And Digital Algorithmic Surveillance.” In Social Writing/Social media: Publics, presentations, and pedagogies, edited by Douglas Walls Stephanie Vie, 37–51. Fort Collins: The WAC Clearinghouse and University Press of Colorado.

Carter, Genesea M., and Aurora Matzke. 2017. “The More Digital Technology, the Better.” In Bad Ideas About Writing, edited by Cheryl E. Ball & Drew M. Loewe, 320–324. Morgantown: West Virginia University Libraries. https://textbooks.lib.wvu.edu/badideas/badideasaboutwriting-book.pdf.

Collier, Amy, and Jen Ross. 2020. “Higher Education After Surveillance?” Postdigital Science and Education 2, no. 2: 275–79. https://doi.org/10.1007/s42438-019-00098z.

Cope, Bill, Mary Kalantzis, and the New London Group, eds. 2000. Multiliteracies: Literacy Learning and the Design of Social Futures. New York: Routledge.

CrashCourse. 2018. “Crash Course Navigating Digital Information Preview.” YouTube, December 18, 2018. https://www.youtube.com/watch?v=L4aNmdL3Hr0&list=PL8dPuuaLjXtN07XYqqWSKpPrtNDiCHTzU&index=2.

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Appendix: Filter Bubble Narrative Assignment Sheet

Background

In “Social Media: Crash Course Navigating Digital Information,” host John Green says filter bubbles mean “we are surrounded by voices we already know and [are] unable to hear from those we don’t” (8:36). We can also think of filter bubbles as echo chambers that reverberate our existing beliefs, tastes, and attitudes.

Let’s read just a bit more about filter bubbles on Wikipedia, which is a solid site for general, introductory information about almost anything. Please skim this article now: Wikipedia on Filter bubbles.

Next, please watch the following TED talk by Eli Pariser, who invented the term “filter bubble”: Beware Online Filter Bubbles. It’s about 9 minutes long.

Whaddya think? Pariser defines the term “filter bubble” like this: “your filter bubble is your own personal, unique universe of information that you live in online. And what’s in your filter bubble depends on who you are, and it depends on what you do. But the thing is that you don’t decide what gets in. And more importantly, you don’t actually see what gets edited out” (4:06). Additionally, Pariser offers a visual depiction of filter bubbles (at 4:33). Here, the media corporations around the circle are curating, or selecting, what information you encounter on your social media feeds. You see only what’s inside as you passively scroll and click. You’re in a filter bubble. This is in contrast to all the information that you could see on the Web, as represented by the colorful circles that lie outside of the algorithms’ restrictive membrane. Since your filter bubble is unique to you, and created based on your clicking, buying, and browsing data, we might say that it represents part of who you are, part of your identity, both online and offline.

For example, when John Green illustrates his otherwise invisible filter bubble (12:15), we see a particular collection of activities, topics, beliefs, and values; we see parts of his identity (See Figure 1 below).

Image of John Green's filter bubble (John Green is the host of "Social Media: Crash Course Navigating Digital Information") that contains his image and a variety of his interests and identity markers surrounding him: soccer, pizza, Harry Potter, coffee, family, a cross, etc.
Figure 1. Illustration of John Green’s filter bubble. Source: “Social Media: Crash Course Navigating Digital Information” hosted by John Green.

The algorithms running behind Green’s social media feeds personalize his online experience so that the advertising, news stories, and shared content Green encounters hold his attention, a valuable commodity for advertisers and groups or corporations pushing particular angles. I wonder, what’s in your filter bubble? And how does what’s in there represent who you are, your identity, both online and off?

Further, what might you do, as Eli Pariser and John Green both mention in their respective videos, to affect what’s in your bubble in ways that help you move toward your best future self, the aspirational version of yourself (5:12), instead of in ways that reinforce your “more impulsive, present selves” (5:15)? The goal of this project is to investigate and tell the story of your filter bubble as a representation of your identity and to reflect (and maybe act) upon what you find.

Assignment Guidelines

Your Filter Bubble Narrative should tell the story of your filter bubble as a reflection of your identity, both online and off. In composing this story, you should

  • Describe what’s in your filter bubble and how that’s connected to your interests, values, and beliefs on and offline (or not);
  • Discuss how you feel about algorithmic personalization, in general, and your specific filter bubble as a representation of your identity;
  • Sketch out what, if anything, you might do in the future to affect what’s in your filter bubble and/or how you might “ethically” and “effectively” (Carter and Matzke 2017, 321) navigate what’s in there using the strategies Green and Pariser discuss in their videos, as well other strategies you use or have heard about.

You’ll need to make this story multimodal, which means that in addition to alphabetic writing, you should use at least one other mode of communication. For example, you might communicate using images, video, and/or sound. You can create these texts yourself or use (and cite) items from the Web or elsewhere. Please include at least 500 words of written text and at least 3 visual or audio elements. As for the audience and genre, you have some flexibility here. You might want to write your piece for an undergraduate publication like Young Scholars in Writing or Stylus, UCF’s journal of first-year writing. Alternatively, you might write for Medium, a web-based publishing platform where your piece might be tagged #technology #digitalliteracy #self. Or maybe you’re thinking of starting your own blog and this could be your first entry. In any case, you want to consider the audience your publication site addresses (beyond your classmate and me) as you compose.

About the Authors

Jessica Kester is a Professor of English in the School of Humanities and Communication and the Quanta-Honors College at Daytona State College (DSC). She also co-founded and coordinated a Writing Across the Curriculum and Writing in the Disciplines program (WAC/WID) at DSC from 2013 until 2019. Her work has previously appeared in Across the Disciplines and Currents in Teaching and Learning.

Joel Schneier is a Lecturer and Composition Coordinator at the University of Central Florida in the Department of Writing & Rhetoric. He earned a PhD in Communication, Rhetoric, & Digital Media from North Carolina State University in 2019. His research focuses on the intersections of digital literacies, mobile communication, writing, and sociolinguistics, and he has published in Frontiers in Artificial Intelligence, New Media & Society, and Mobile Media & Communication, among others.

Images are for demo purposes only and are properties of their respective owners. ROMA by ThunderThemes.net

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